SETHURAMAN Ravindran
Madurai
Summary
Dynamic Operations Manager with a proven track record at Veedo Facilities Services LLP, excelling in staff training and development while enhancing customer satisfaction. Adept at problem-solving and inventory management, I foster strategic client relationships and lead teams to achieve organizational goals effectively.
Overview
19
19
years of professional experience
Work History
Operations Manager
Veedo Facilities Services LLP
Nagercoil
02.2024 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Assistant Operational Manager
Dusters Total Solutions Services(DTSS)
04.2019 - 05.2021
- Resolved customer complaints related to operational issues in a timely manner.
- Formed and sustained strategic relationships with clients.
- Provided guidance, direction, and support to direct reports in order to meet organizational objectives.
Floor Captain
Sodexo Facility Management
Madurai
06.2014 - 03.2019
- Responded quickly and effectively to any accidents or injuries that occurred on the premises.
- Investigated any incidents that may have occurred on the premises.
- Performed daily inspections of equipment, furniture, carpeting, walls, windows and floors to ensure compliance with safety regulations.
Senior Supervisor
R R INN
Tirunelveli
08.2011 - 10.2012
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Addressed conflicts between staff members in a timely manner.
Housekeeping Supervisor
The Rain Tree Hotels
Chennai
07.2010 - 07.2011
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Linen Room Incharge
Heritance Madurai
Madurai
10.2008 - 07.2010
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
Instructor
Sangam Catering & Hotel Management Industrial School
Melur
08.2007 - 08.2008
Housekeeping Assistant
Fortune Select Palms By Welcom Group
Chennai
05.2006 - 07.2006
Supervisor
Shevaroys International Food Mall
Salem
05.2006 - 07.2006
Education
DIPLOMA - HOTEL AND RESTAURANT SERVICES
Dimensions International College
Bukit-timah, Singapore01.2012
Bachelor of Science - HOTEL MANAGEMENT AND CATERING SCIENCE
Madurai Kamaraj University College
Madurai04-2006
Skills
- Computer Knowledge- MS Office
- Chemical Handling
- Staff Training & Development
- Inventory management
- Health & Safety Regulations
- Problem Solving
References
- Mr. Ahmed, Madurai Kamaraj University College, 9994825525
- Mr. Narayanan, Dusters Total Solutions Services Pvt Ltd, 9962556511
Languages
- English
- Tamil
Personal Information
Nationality: Indian
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
Operations Manager
Veedo Facilities Services LLP
02.2024 - Current
Assistant Operational Manager
Dusters Total Solutions Services(DTSS)
04.2019 - 05.2021
Floor Captain
Sodexo Facility Management
06.2014 - 03.2019
Senior Supervisor
R R INN
08.2011 - 10.2012
Housekeeping Supervisor
The Rain Tree Hotels
07.2010 - 07.2011
Linen Room Incharge
Heritance Madurai
10.2008 - 07.2010
Instructor
Sangam Catering & Hotel Management Industrial School
08.2007 - 08.2008
Housekeeping Assistant
Fortune Select Palms By Welcom Group
05.2006 - 07.2006
Supervisor
Shevaroys International Food Mall
05.2006 - 07.2006
DIPLOMA - HOTEL AND RESTAURANT SERVICES
Dimensions International College
Bachelor of Science - HOTEL MANAGEMENT AND CATERING SCIENCE
Madurai Kamaraj University College
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