SETHURAMAN Ravindran
Madurai
Summary
Dynamic Operations Manager with a proven track record at Veedo Facilities Services LLP, excelling in staff training and development while enhancing customer satisfaction. Adept at problem-solving and inventory management, I foster strategic client relationships and lead teams to achieve organizational goals effectively.
Overview
19
19
years of professional experience
Work History
Operations Manager
Veedo Facilities Services LLP
Nagercoil
2024.02 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Assistant Operational Manager
Dusters Total Solutions Services(DTSS)
2019.04 - 2021.05
- Resolved customer complaints related to operational issues in a timely manner.
- Formed and sustained strategic relationships with clients.
- Provided guidance, direction, and support to direct reports in order to meet organizational objectives.
Floor Captain
Sodexo Facility Management
Madurai
2014.06 - 2019.03
- Responded quickly and effectively to any accidents or injuries that occurred on the premises.
- Investigated any incidents that may have occurred on the premises.
- Performed daily inspections of equipment, furniture, carpeting, walls, windows and floors to ensure compliance with safety regulations.
Senior Supervisor
R R INN
Tirunelveli
2011.08 - 2012.10
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Addressed conflicts between staff members in a timely manner.
Housekeeping Supervisor
The Rain Tree Hotels
Chennai
2010.07 - 2011.07
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Sustained safety protocols to support proper and cost-effective equipment and material usage.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
Linen Room Incharge
Heritance Madurai
Madurai
2008.10 - 2010.07
- Managed inventory and supplies to ensure materials were available when needed.
- Prioritized and organized tasks to efficiently accomplish service goals.
Instructor
Sangam Catering & Hotel Management Industrial School
Melur
2007.08 - 2008.08
Housekeeping Assistant
Fortune Select Palms By Welcom Group
Chennai
2006.05 - 2006.07
Supervisor
Shevaroys International Food Mall
Salem
2006.05 - 2006.07
Education
DIPLOMA - HOTEL AND RESTAURANT SERVICES
Dimensions International College
Bukit-timah, Singapore01.2012
Bachelor of Science - HOTEL MANAGEMENT AND CATERING SCIENCE
Madurai Kamaraj University College
Madurai2006-04
Skills
- Computer Knowledge- MS Office
- Chemical Handling
- Staff Training & Development
- Inventory management
- Health & Safety Regulations
- Problem Solving
Languages
- English
- Tamil
Personal Information
Nationality: Indian
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
Operations Manager
Veedo Facilities Services LLP
2024.02 - Current
Assistant Operational Manager
Dusters Total Solutions Services(DTSS)
2019.04 - 2021.05
Floor Captain
Sodexo Facility Management
2014.06 - 2019.03
Senior Supervisor
R R INN
2011.08 - 2012.10
Housekeeping Supervisor
The Rain Tree Hotels
2010.07 - 2011.07
Linen Room Incharge
Heritance Madurai
2008.10 - 2010.07
Instructor
Sangam Catering & Hotel Management Industrial School
2007.08 - 2008.08
Housekeeping Assistant
Fortune Select Palms By Welcom Group
2006.05 - 2006.07
Supervisor
Shevaroys International Food Mall
2006.05 - 2006.07
DIPLOMA - HOTEL AND RESTAURANT SERVICES
Dimensions International College
Bachelor of Science - HOTEL MANAGEMENT AND CATERING SCIENCE
Madurai Kamaraj University College