Setty Vinay

Salesforce Product Owner :

• Prioritize and manage the Salesforce product backlog, ensuring that it reflects business priorities and customer requirements.
• Collaborate with stakeholders to define detailed user stories and acceptance criteria, capturing the needs of end-users and business stakeholders.
• Act as the primary liaison between business stakeholders, development teams, and other relevant parties to ensure clear communication and alignment.
• Facilitate sprint planning sessions, working with the development team to define and prioritize work for each sprint based on the product backlog.
• Coordinate with the development team to plan and execute Salesforce product releases, ensuring timely delivery and quality assurance.
• Oversee UAT activities to validate that Salesforce solutions meet business requirements and user expectations before deployment.
• Gather feedback from stakeholders and end-users to identify areas for improvement and inform future enhancements to Salesforce solutions.
• Collaborate with Salesforce administrators and developers to configure and customize Salesforce solutions to meet business needs and optimize user experience.
• Continuously evaluate Salesforce solutions and processes, identifying opportunities for optimization, automation, and enhancement to drive business value and user satisfaction.

Salesforce Production Support team lead :

• Lead and oversee the Salesforce production support team, ensuring adherence to SLAs and productivity standards.
• Manage the resolution of technical issues and incidents associated with Salesforce applications.
• Prioritize, delegate, and execute tasks within the support team for prompt resolution.
• Serve as the main point of contact for escalations and critical incidents, coordinating responses.
• Monitor system performance, implementing proactive measures to minimize downtime.
• Efficiently manage data integrity and processes using Data Loader.
• Develop and maintain support processes, along with documentation and best practices.
• Drive continuous improvement initiatives to boost the efficiency of the support operation.
• Act as a liaison between the support team and other departments, fostering collaboration.
• Manage deployment activities using Salesforce Changeset and Gearset, including sandbox creation and refreshes post-sprint.

• Support sales representatives across 33 countries, resolving application issues through Salesforce customization.
• Ensure timely resolution of major incidents within SLA through ticketing tools.
• Establish guidelines and procedures for task execution.
• Manage user roles, groups, and permissions for effective data sharing.
• Utilize Data Loader for efficient data upload and suggest self-loading interfaces.
• Set up new Email Templates to streamline communication.
• Provide tier 2 support for major markets, conducting sanity tests pre and post-release.
• Ensure timely escalation and seek help as needed.
• Conduct end-user training sessions as required.
• Identify process improvements and collaborate with teams for resolution and development support.

• Participated in requirements Gathering and Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Involved in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports, and various other components as per the client and application requirements
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects
• Used it to read, extract, and load data from comma separated values (CSV) files
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case
• Developed Custom Reports and Dashboards as per given requirements
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations
• Hands on working experience in Profile, Roles, Permission Sets, Role Hierarchy, Custom Profiles and public Groups creation and user management
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Cases, Reports and Dashboards
• Implemented Web-to-lead to track and solve leads from the website
• Implemented Salesforce Chatter feature as per business requirements.