SETTYBALIJA SIVA KUMAR
RETAIL BRANCH OPERATIONS
Hyderabad
Summary
Driven Operations Manager with a proven track record at ESAF Small Finance Bank, enhancing customer satisfaction and streamlining operations. Expert in operations management and problem-solving, leading teams to exceed performance goals. Skilled in fostering relationships, demonstrated at IDFC FIRST BANK LTD, with a focus on impactful customer service and process improvement. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
9
9
years of professional experience
Work History
Operations Manager
ESAF Small Finance Bank
06.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Relationship Manager
IDFC FIRST BANK LTD
06.2022 - 06.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Teller
HDFC Bank
01.2016 - 12.2021
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Education
B.TECH - EEE
SREE RAME ENGINEERING COLLEGE
Tirupati, India 04.2001 -
BOARD OF INTERMEDIATE - MPC
THE NANDYAL JUNIOR COLLEGE
Nandyal, India 04.2001 -
BOARD OF SECONDARY EDUCATION -
SRI VENKATESWARA HIGH SCHOOL
KODUMUR 04.2001 -
Skills
Operations Management
Languages
English
Upper intermediate (B2)
Telugu
Advanced (C1)
Hindi
Upper intermediate (B2)
Accomplishments
- Good score achieved in Operations Excellence in Karnataka Region in Top 3 Branches in IDFC FIRST Bank Ltd.
- Pan India 2nd Rank achieved in Front Runner contest in the IDFC FIRST Bank Ltd during the 1st quarter of this financial year 2023.
- CASA values for the month of Aug 2022-23 as a Relationship Manager.
- Star performer in HDFC Bank for FY 2021-22.
ADAPTIVE LEARNING, TEAM MANAGEMENT AND LEADERSHIP
To achieve professional satisfaction, career progression & personal development by working in a learning environment that encourages my career growth and enriches my professional experience.
Timeline
Operations Manager
ESAF Small Finance Bank
06.2024 - Current
Relationship Manager
IDFC FIRST BANK LTD
06.2022 - 06.2024
Teller
HDFC Bank
01.2016 - 12.2021
B.TECH - EEE
SREE RAME ENGINEERING COLLEGE
04.2001 -
BOARD OF INTERMEDIATE - MPC
THE NANDYAL JUNIOR COLLEGE
04.2001 -
BOARD OF SECONDARY EDUCATION -
SRI VENKATESWARA HIGH SCHOOL
04.2001 -
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