Setu Prasad

• Operations and Service Delivery
• Tech Support - Rebate Management Product Portfolio (SaaS and Managed Services)
• Product Documentation - Rebate Management and Implementation.

Key Deliverables:

• Establish a scalable, SLA-driven support model with defined processes, tools, and performance governance.
• Create centralized, standardized, and version-controlled documentation covering product, user, and technical aspects.
• Define a standardized, end-to-end implementation framework with clear workflows, templates, and governance to ensure consistent and efficient delivery.
• Process re-engineering in terms of reducing toil, and gaining efficiency with quality.

• Operations and Service Delivery
• Pharmacovigilance - Life Sciences Vertical
• Group Benefits: Insurance Vertical
• Pharma Market Analysis and Trends - Life Sciences Vertical.

Key Deliverables:

• Process Documentation and Onboarding.
• Development and design of a tool to track monthly metrics and defects.
• Designing a Quality Metric.
• SLA Management.

• Outbound Sales Project
• Increasing Efficiency and Reducing Toil
• Revenue Management.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

• Demonstration, seminar, and symposium built concepts of total parenteral nutrition, plasma volume expanders, and anaesthetic agents via workshops, seminars, and by replicating international case studies in the Indian setup.
• Accomplished regular growth in the revenue generated by sales for the Mumbai region.
• Generated new business with marketing initiatives and strategic plans.