Shaba Ali
Mohanlal Ganj (Lucknow)
Summary
To take up challenging jobs and work towards it with commitment and involvement, applying all my knowledge, creative ability, for successful execution of the job and to bean assets forth organization is working in.
Holding good experience in providing quality product recommendations to meet customer needs and always exceeds expectations. Always ensure all the tasks are completed with utmost satisfaction by looking as a systematic approach and by leveraging communication skills.
Overview
3
3
years of professional experience
Work History
Guest Relations Executive
Hotel Saraca (Lebua) Lucknow
Lucknow
05.2024 - Current
- Responded to guests, including email, telephone, and in-person inquiries.
- Analyzed customer feedback to identify areas for improvement in services offered.
- Tracked guest feedback to identify areas of improvement within the organization.
Guest Relation Executive
Utopian Luxe Hotel
Lucknow
12.2022 - 05.2024
- Greeted and welcomed guests upon arrival to ensure a positive first impression.
- Responded to and resolved guest issues or complaints.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency, and satisfaction.
Front Office Associate & Supervisor
Hotel Cygnett Park Di Arch
Transport Nagar (Lucknow)
02.2022 - 12.2022
- Coordinated support to facilitate general office operations.
- Maintained positive working relationship with fellow staff and management.
Fairfield Marriott (Lucknow)
training
Lucknow
09.2021 - 01.2022
- Worked with cross-functional teams to achieve goals.
Education
Intermediate -
Navjeevan Inter College
Lucknow, UP07-2021
Diploma- Front Office -
LIHM (Lucknow Institute Of Hospitality Industry)
Faizabad03-2021
Diploma in Basic Computer -
Tirumala Academy
Lucknow01-2021
High School -
Kashishwar Inter College
Lucknow, UP04-2019
Skills
- Conflict Management
- Documentation Management
- Initiative
- Willingness to Acquire New Skills
- Hardworking and honest
- Excellent analytical skills
- Punctual and disciplined
- Inventory Management
Hobbies and Interests
- Study
- Sports
- Singing
- Dancing
Personal Information
- Date of Birth: 08-feb-2003
- Nationality: Indian
- Marital Status: Un Married
Technical Profile
- Working knowledge of M.S. Word
- Excel
- PowerPoint
- Diploma in Computer Applications
Languages
- English
- Hindi
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Guest Relations Executive
Hotel Saraca (Lebua) Lucknow
05.2024 - Current
Guest Relation Executive
Utopian Luxe Hotel
12.2022 - 05.2024
Front Office Associate & Supervisor
Hotel Cygnett Park Di Arch
02.2022 - 12.2022
Fairfield Marriott (Lucknow)
training
09.2021 - 01.2022
Intermediate -
Navjeevan Inter College
Diploma- Front Office -
LIHM (Lucknow Institute Of Hospitality Industry)
Diploma in Basic Computer -
Tirumala Academy
High School -
Kashishwar Inter College
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