SHABA NAZ
STANDARD CHARTERED BANK
Noida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Priority Relationship Manager
Standard Chartered Bank
05.2024 - Current
- Managing a portfolio of HNI & UHNI clients ensuring their needs were met and expectations exceeded.
- My job profile comprise of Management of Retail Assets, Mortgages, Retail Liability, TPD products, Trade Forex, CRM building, Sales Alternate & Cross-sell
- Coordinating with product specialists to offer tailored solutions for complex client requirements.
- Delivering information to educate clients on investment strategies, market trends, and wealth management options.
Associate Relationship Manager
Standard Chartered Bank
01.2023 - 05.2024
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Managing HNI Clients and take care of all their banking needs.
- Generating revenue constantly for the organisation through servicing existing client and onboarding new clients.
Classic Relationship Manager
HDFC Bank Limited
06.2018 - 11.2022
- To enhance the existing relationship with HNI customers by analyzing his/her needs and onboarding new HNI Clients.
- Enhancement of the relationship by cross-selling products and services as per the profile & need of the customers along meanwhile, deepening the size of the relationship
- Achieve goals for sale of bank products and services and exceed performance metrics for customer service.
- Handled Operations profile such as Teller & Welcome Desk from June’18-Aug’20.
- Promoted as a Classic Relationship Manager in Sep’20 due to exemplary performance across products and service.
Education
MBA - Marketing
ALIGARH MUSLIM UNIVERSITY
Aligarh, U.P. 07.2016 - 05.2018
Master of Arts - Mass Communication
ALIGARH MUSLIM UNIVERSITY
Aligarh, U.P. 07.2013 - 03.2016
Bachelor of Arts - Economics
ALIGARH MUSLIM UNIVERSITY
Aligarh, U.P. 06.2010 - 06.2013
Skills
Customer Relationship Management (CRM)
Team Management
Accomplishments
- Disbursed Retail Asset business of 4.5 Cr & Wholesale Asset business of 6 Cr in FY(2021-22)
- Received “Certificate of Appreciation” for Contributing highest in the Branch in Life Insurance in
FY (2020-21) - Qualified all the Star Excellence Award consecutively every month.
- Received “Certificate of Appreciation” for a stellar performance in General Insurance Business for
the month of March'19 from BBH. - Received Appreciation for “Highest LC in Service to Sales Category” for February 2019.
- Received Appreciation for Average Productivity Per Day>3 for April'19.
Certification
IRDA
Timeline
Priority Relationship Manager
Standard Chartered Bank
05.2024 - Current
Associate Relationship Manager
Standard Chartered Bank
01.2023 - 05.2024
AMFI
11-2020
IRDA
10-2019
Classic Relationship Manager
HDFC Bank Limited
06.2018 - 11.2022
MBA - Marketing
ALIGARH MUSLIM UNIVERSITY
07.2016 - 05.2018
Master of Arts - Mass Communication
ALIGARH MUSLIM UNIVERSITY
07.2013 - 03.2016
Bachelor of Arts - Economics
ALIGARH MUSLIM UNIVERSITY
06.2010 - 06.2013
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