Shabaaz Ishrat Hussain
Operation Manager
Kolkata
Summary
Dynamic retail professional with extensive experience at Operation Manager, excelling in store operations and customer engagement. Proven track record in staff training and development, enhancing team performance and driving sales growth. Adept at fostering teamwork and collaboration, while implementing effective merchandising strategies to boost profitability.
Overview
18
18
years of professional experience
5
5
Languages
Work History
Retail Assistant Manager
Operation Manager (Zara)
12.2023 - 12.2025
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Graded and evaluated student assignments, papers, and course work.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Controlled store inventory and reviewed cash handling and operations reports.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Trained and developed new employees for ease of transition into team.
- Developed and implemented strategies to increase sales and profitability.
Retails Cashier
Head Cashier (Zara)
04.2021 - 11.2023
- Cultivated interpersonal skills by building positive relationships with others.
- Provided professional services and support in a dynamic work environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Helped customers complete purchases, locate items, and join reward programs.
Retail Supervisor
Department Supervisor (Land Mark Group)
10.2012 - 04.2017
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Coordinated merchandising displays, signage and sales enablement.
- Trained and oriented associates to maximize team performance.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
Retail Sales Associate
Sterling Mera Plast India Pvt Ltd (Pantaloons)
06.2008 - 09.2012
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
Bachelor of Commerce -
Indira Gandhi National Open University
Kolkata06.2012
BPP -
Indira Gandhi National Open University
Kolkata06.2009
Matriculation -
West Bengal Board of Secondary Education
Kolkata05.2006
Skills
Store operations
Customer engagement
Display building
Process and procedure development
Staff training and development
Retail operations
Orientation and training
Teamwork and collaboration
Customer service
Hobbies
Listening music, travelling and singing.
Timeline
Retail Assistant Manager
Operation Manager (Zara)
12.2023 - 12.2025
Retails Cashier
Head Cashier (Zara)
04.2021 - 11.2023
Retail Supervisor
Department Supervisor (Land Mark Group)
10.2012 - 04.2017
Retail Sales Associate
Sterling Mera Plast India Pvt Ltd (Pantaloons)
06.2008 - 09.2012
Bachelor of Commerce -
Indira Gandhi National Open University
BPP -
Indira Gandhi National Open University
Matriculation -
West Bengal Board of Secondary Education