Shabab Haider
Customer Service Associate
Gurgaon
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Sintel pvt. Ltd
Delhi
01.2021 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Customer Service Representative
IGT Solution
Gurgaon
01.2019 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Processed customer adjustments to maintain financial accounts.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Diploma in CS - Computer Science
IFTM University
Muradabad 05.2015 - 07.2018
Skills
Account management
Timeline
Customer Service Representative
Sintel pvt. Ltd
01.2021 - 05.2022
Customer Service Representative
IGT Solution
01.2019 - 12.2020
Diploma in CS - Computer Science
IFTM University
05.2015 - 07.2018
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