Dynamic customer support professional with a proven track record at Swiggy India Private Limited, excelling in problem-solving and organization. Adept at enhancing customer satisfaction through effective complaint handling and teamwork, consistently delivering exceptional service and improving operational efficiency. Committed to achieving results in fast-paced environments.
Work History
Support Team Member
Chhapra Properties
Maintained organized records of client interactions to ensure efficient service delivery.
Developed familiarity with property management software to streamline daily tasks.
Assisted clients with property inquiries, providing accurate information and support.
Customer Support Executive
Docsapp
Responded to customer inquiries via phone and chat, ensuring accurate information delivery.
Assisted in resolving customer issues promptly, enhancing overall satisfaction.
Escelation Desk Customer Support
Swiggy India Private Limited
Demonstrated respect, friendliness, and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Used critical thinking to break down problems, evaluate solutions, and make decisions.
Identified issues, analyzed information, and provided solutions to problems.
Resolved problems, improved operations, and provided exceptional service.
Delivered services to customer locations within specific timeframes.
