Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Shabana Ajmin Shaik

Shabana Ajmin Shaik

Program Manager
Hyderabad

Summary

Accomplishment driven Program Manager with 13 + years solid experience & expertise in managing both on-shore and off-shore operations/delivery with both inhouse and remote teams. Experienced in managing multiple projects for both development and run state engagements Will able to define, communicate & achieve business goals, manage risks, break complex issues into manageable parts with Strong collaboration, communication, teambuilding skills. Hands-on experience in various domains such as Banking Finance & Insurance, Pharma, ITES, Manufacturing & Retail.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Technical Program Manager

GAP INC
06.2024 - Current
  • Leading contract governance and financial diligence across all documentation and change requests.
  • Performing monthly RU analysis to identify variances and trigger commercial adjustments via CRs.
  • SME on financial terms, MSAs, SLAs, rate cards, and contractual exhibits, CR's ensuring vendor compliance and alignment with business goals.
  • Overseeing invoice governance, including dispute resolution, payment processing, and rate card reviews.
  • Managing ARC/RRC calculations, service credits, and consumption-based pricing analysis.
  • Conducted invoice reconciliation and resolved discrepancies in coordination with Vendor and US finance teams.
  • Supported budget planning in line with long-range strategic objectives (LRP).
  • Managing stakeholder communication and alignment across global teams.
  • Managed discretionary infrastructure projects across Compute, UNIX, Storage, Data Integration, and ServiceNow upgrades.
  • Working closely with Infra Delivery Heads to assess project scope and determine classification as BAU or discretionary.
  • Overseeing project planning, execution, and transition, ensuring alignment with IT strategy and operational goals.
  • Maximized ROI for technology investments through careful analysis of requirements, cost-benefit assessments, and stakeholder input.
  • Fostered a culture of continuous learning by providing ongoing mentorship opportunities for team members seeking professional growth.
  • Improved cross-functional communication by establishing regular meetings and facilitating clear documentation.

Project Manager

HSBC
03.2023 - 06.2024
  • As a Project Manager managing multiple IT projects related to software development and leading multiple implementations in fast paced environment across multiple functional teams covering Hongkong, China & Malaysia.
  • Deliver project and products using appropriate agile /iterative project management methodology.
  • Responsible for quality, scope and financial performance of the engagement.
  • Managing cross functional team.
  • Develop and manage day to day relationship with clients and stakeholders supporting clients to achieve better outcome.
  • Primary customer communication point for all project communication.
  • Perform resource allocations and workload assignment according to delivery requirements.
  • Approve all hours and cost to the project.
  • Own and maintain a detailed project plan with baseline budget tied to WO plus CR.
  • Produce well defined project plan, identifying key responsibilities in line with Project Transformation Management framework.
  • Maintains project change control ensuring any changes to baseline are managed through change request.
  • Support the team in ensuring all cycles are managed holistically to agreed timelines, following up on missed deadlines and escalating where appropriate.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
  • Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.

Project Lead

ZenQ
01.2021 - 02.2023
  • As a Project Lead managing multiple IT projects related to software development / runtime projects related to analytics testing, testing consultation, Web/API testing engagement both for FPP and T&M based model.
  • Responsible for supporting resource augmentation, project governance, project health dashboard, billing and invoicing as per schedule and scope.
  • Implements production, productivity, quality, and customer-service standards.
  • Resolves problems, completes audits, identifies trends, determines system improvements, and implements change.
  • Enhances department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
  • Meets financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
  • Assisting teams in gathering project requirements in coordination with business teams, setting up the project meetings with all stakeholders.
  • Track project performance, specifically to analyze the successful completion of short- and long-term goals.
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects.

Senior PMO Analyst

Wipro Ltd
09.2015 - 01.2021
  • Ensure that all projects are delivered on-time, within scope and budget.
  • Worked as a senior PMO analyst managing multiple IT projects and responsible for supporting operational management, governance activities, billing, invoicing as per schedule and scope.
  • Assisting teams in gathering project requirements in coordination with business teams, setting up the project meetings with all stakeholders.
  • Participation in project planning, analysis, design, Implementation, testing, deployment phase till handing over to support teams.
  • Tracking project budget and raising flag in case of over run as well as under state.
  • Tracking and updated all decisions, risks, and action items to ensure project is on track and within scope as well as following up with team members and management to make sure these issues were resolved.
  • Handled project finances including accruals, invoice tracking, financial reports to accounts payable department, invoice approval for project and created all necessary presentations and documentation.
  • Work with the delivery process operations to standardize, create, generate, analytic reports that the management will use with the clients.
  • Developed process for monitoring invoice submissions and payouts.
  • Managed and built relationships between vendors.
  • Coordinated all project resource training with the training group including design, notification, tracking, and verification of required courses and their completion.

Operations Executive

Necx Private Limited
09.2015 - 01.2021
  • Company Overview: A leading IT Hardware products & Microsoft Solutions partner A lead partner for Wipro, TCS, Microsoft & HP, etc., has been operational in Hyderabad Since 1993
  • Daily/Monthly /Week, y reports for Management reviews.
  • Analyze the billing plans and report the current business situation to the Business Head and to the sales leaders of the respective business lines.
  • Handle end-to-end operations (from Order log to customer delivery), Co-ordination with Regional Sales Team, Dealers.
  • Coordinate very closely with various Billing departments of NECX across the India.
  • Various MIS Report generation on weekly, monthly and Quarterly basis.
  • Providing efficient service to customers and ensuring timely delivery of committed services.
  • Attending to customer complaints and ensuring prompt resolution of customer complaints to their satisfaction.
  • Local Procurement Activities. Raising purchase orders and planning for material.
  • Proficient in managing supply chain, procurement, and billing/documentation.
  • A leading IT Hardware products & Microsoft Solutions partner A lead partner for Wipro, TCS, Microsoft & HP, etc., has been operational in Hyderabad Since 1993

Education

MBA - HR & Marketing

BSc - undefined

Skills

Trace CRM

Salesforce

SAP

Confluence

Jira

Clarity

undefined

Accomplishments

  • Established contract management processes and automated invoice workflows for better financial control.
  • Managed USD 3 million monthly billing cycle, ensuring timely, accurate invoicing and securing early payment credits per contract terms.
  • Delivered financial insights and variance reports to support leadership decision-making timely.
  • Streamlined payment cycles and improved forecast accuracy through proactive reporting.
  • Successful Transition Global Business Solutions processes from the US to India.
  • Ensured smooth transition with zero disruption to operations.
  • Streamlined governance and stakeholder engagement for smooth delivery and post-implementation support.

Interests

Cooking

Travelling

Music

Timeline

Technical Program Manager

GAP INC
06.2024 - Current

Project Manager

HSBC
03.2023 - 06.2024

Project Lead

ZenQ
01.2021 - 02.2023

Senior PMO Analyst

Wipro Ltd
09.2015 - 01.2021

Operations Executive

Necx Private Limited
09.2015 - 01.2021

BSc - undefined

MBA - HR & Marketing

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Shabana Ajmin ShaikProgram Manager