Shabana Ansari
Rajkot
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Shiv Agencies Finance
Collection manager
Rajkot
01.2025 - Current
- Currently I handle multiple products. Like Kotak CD, Jana TW, Tata Capital Pl, Paytm W/O, Kotak CD W/O. And along with that I handle a whole team.
- Apart from that, give projection to the bank manager, And to achieve the target of all the products that I handle.
- Also responsible to give full support to the team wherever they need me and together we make the entire team together and achieve the target.
- Maintained positive working relationship with fellow staff and management.
- Implemented strategies to take advantage of new opportunities.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Axis Bank
Relationship Officer
Rajkot
12.2024 - 01.2025
- Taking care of backend work like MIS report, Data Entry, Data combining of ASM's and SM's Data and share it to RSM.
- Responsible to solve all queries of Home Loan File Disbursement.
- Assist ASM and SM in Operations.
- Call and talk to customer for documents and solve their queries in order to get maximum business.
Shivam Agencie Finance
Collection Backend
Rajkot
03.2018 - 08.2023
- Responsible for resolution and rollback in random buckets.
- Responsible for credit cards collection through calling in the given data.
- Allocating cases cycle wise maintaining daily MIS.
- Take constant follow ups time to time and as per the commitments from the customer and get the maximum dues cleared.
- Track and maintain records of payments done by the customers and produce the same when needed.
- Responsible for totally backend work and system work.
Hdfc Bank
Credit card collection
2015
02.2015 - 01.2018
- Responsible for resolution and rollback in random buckets.
- Responsible for credit cards collection through calling in the given data.
- Allocating cases cycle wise maintaining daily MIS.
- Take constant follow ups time to time and as per the commitments from the customer and get the maximum dues cleared.
- Track and maintain records of payments done by the customers and produce the same when needed.
- Adhere the bank's guidelines to maintain relationship with the customers.
- Meet deadlines given by manager
- DRA certification completed
Education
B.Com - Graduate in Commerce With Business Management
M.J. Kundaliya College
Rajkot07-2014
Skills
- Computer skills
- Customer service
- Communication
- Organizational skills
- Multitasking
- Public speaking
- Active listening
- Training & Development
- Organization
- Task prioritization
Languages
Gujarati
First Language
Hindi
Beginner
A1
English
Beginner
A1
Timeline
Shiv Agencies Finance
Collection manager
01.2025 - Current
Axis Bank
Relationship Officer
12.2024 - 01.2025
Shivam Agencie Finance
Collection Backend
03.2018 - 08.2023
Hdfc Bank
Credit card collection
02.2015 - 01.2018
B.Com - Graduate in Commerce With Business Management
M.J. Kundaliya College
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