Shabana Begum
Delhi
Summary
Accomplished professional with several years of experience guiding and developing employees. Proven leader with strong background supervising daily activities and leading teams to meet operational goals. Stellar problem solver with excellent judgment and professional attitude.
Overview
16
16
years of professional experience
Work History
Team Manager
Telus Health
Gurgaon
09.2023 - Current
- Working as a Team Manager for the Health Admin process under the Health & Welfare Domain and led a diverse team of 24 members, fostering a collaborative and high-performance culture.
- Developed and implemented strategies to improve team performance.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Developed and implemented team-building strategies to promote collaboration and cohesion.
- Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Created a positive work environment by setting clear expectations and providing resources necessary for success.
- Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Supported HR staff with recruiting and retaining high-performing talent.
- Conducted regular performance evaluations, providing constructive feedback and personal development plans.
- Motivated team members to consistently achieve or exceed performance expectations.
- Conducted root causes analysis to develop corrective action plans.
Team Manager
LifeWorks
03.2020 - 09.2023
- Working as an Assistant Manager for Health admin process under the Health & Welfare Domain.
- Developed and implemented strategies to improve team performance.
- Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
- Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings.
Process Champion
Mercer Consulting India Pvt Ltd
08.2009 - 03.2020
- Worked as Process Champion for process called DMO (Data management Ongoing) under the Health & Benefit Domain.
Executive
Patni Computer System Ltd
03.2008 - 07.2009
- Worked as Executive for process called DMO (Data management Ongoing) under the Health & Benefit Domain for Mercer.
Education
Master’s in Political Science -
IGNOU
01.2011
Bachelor’s in arts (Pass) -
Delhi University
01.2007
Senior Secondary School -
C.B.S.E Board
01.2004
Higher School -
C.B.S.E Board
01.2002
Skills
- Process Improvement
- Employee Development
- Staff Management
- Project Planning
- Excellent Communication
- Time Management
- Documentation And Reporting
- Problem-solving abilities
- Active Listening
- Employee Coaching and Mentoring
- Hiring and Training
- Staff Training
- Performance Evaluation
Awardsrecognition
- Transitioned the Vendor Integration Process in 2014 from Mercer USA Inc, Norwood Office.
- Leaded the many new Transitioned like, Houston ongoing process, CBS Death, Direct to Goss, Indexing, Siebel client management and H&B Co etc.
- Leaded the many project like, OE Debrief Project, Web Enabled Process Flows, Carrier file streaming, Error report downloading etc.
- Promoted as Processor Champion (July 2013) for my Performance, confidence, perseverance, stability, positive attitude, and my dedication towards work.
- Promoted as Processes Developer (September 2011) for my excellent performance in Health & Benefit process.
- Awarded 'Star of the Month Award' for excellent performance, effective process knowledge and diligence in work.
- Awarded 'Sleep Tight Award' for creating good relationship with onshore team by proving them to 100% Satisfactions towards work and timely response.
- Awarded 'Green Star Award' for excellent performance and Zero Error in work for whole year.
- Awarded 'Rising Star of the Month Award' within a short period of time for excellent performance, effective process knowledge and diligence in work.
- Successfully Completed 'Yellow Belt Certificate' and providing continuous improvement Ideas.
Affiliations
- I was selected to travel USA Norwood office to bring out a new transition.
- I have successfully completed the training in USA and helped to trained new hires over there.
- After returning to India, I have successfully established the new business and handle all related duties effectively and timely. E.g. Trained other members, created backup, created processing documents and checklist, made the transitions live. moderate
Personal Information
- Father's Name: Mr. Nause
- Date of Birth: 05/05/1984
- Gender: Female
- Nationality: Indian
Languages
English and Hindi
Hobbies and Interests
Travel and Reading
Disclaimer
I, hereby declare, that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above.
Timeline
Team Manager
Telus Health
09.2023 - Current
Team Manager
LifeWorks
03.2020 - 09.2023
Process Champion
Mercer Consulting India Pvt Ltd
08.2009 - 03.2020
Executive
Patni Computer System Ltd
03.2008 - 07.2009
Master’s in Political Science -
IGNOU
Bachelor’s in arts (Pass) -
Delhi University
Senior Secondary School -
C.B.S.E Board
Higher School -
C.B.S.E Board
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