Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Shabaresh Vishwanathan

Shabaresh Vishwanathan

Sr. Representative, Operations
Chennai

Summary

Projects Supported,

Symantec SEP Admin.

Veritas Backup Support Executive

MCafee Senior Application Support Engg. &

Currently in Trellix as Client Support Technician.

Seasoned in all operating systems (Win10, Mac & Linux.) Supported on Prem.Cloud, SQL, Linux, Ubuntu Servers with Application like SEP-SEPM, VeritasBackup, Mcafee, & Trellix client support Engineer with 6 years successfully in multi-site and covered in all timezones. Proficient at streamlining all scales of system architecture, from single terminals to networked servers. Expert at maintaining smooth operation of Network security App-based maintenance & Troubleshooting support with dynamic performance environments relying upon diverse operating systems. Tireless keen to oversee complex installations to maintain maximal performance and operational uptime. Effortlessly handles systemic maintenance while deftly correcting unforeseen malfunctions & situations on threat handling, Provides prompt, consistent and effective responses to employer and consumer needs.

Overview

18
18
years of professional experience
3
3
years of post-secondary education
3
3

Launguages - English, Tamil, Malyalam

Work History

Client Support Technician

Concentrix
Chennai
09.2017 - Current
  • Developed organization-wide administration policies to encourage continuity across multiple systems and facilities.
  • Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software.
  • Created and serviced administrator and user accounts on Linux-based systems, managing deployments.
  • Handled 95% all time High-End escalation calls from client resulting Severity1.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified, and repaired software and hardware to resolve technical issues.

Application Support Engineer

CSS Corp.
Chennai
03.2016 - 08.2017
  • Communicated technical development stages and provided design support to Vonage Customers US Region.
  • Resolved Tier2 VOIP Support, acquisition and launch concerns to achieve customer's targeted business goals.
  • Maximized proficiency in Vonage and Supported to prepare and present technical reports and effectively support cross-functional teams.

Senior Customer Service Executive

Serco BPO PVT
Chennai
09.2012 - 10.2015
  • Barclays Banking Calls, Evaluated interactions between associates and customers to assess personnel performance.
  • Prepared reports by collecting and analyzing customer needs.
  • Responded to customer inquiries and queries to provide thorough and speedy resolutions.
  • Maintained customer account information database by canceling and updating customer accounts.
  • Answered multi-line phones and used active listening skills to assess client's issues and challenges.
  • Handled Over 20,000 calls overall years, resulting 90.05% Positive survey satisfaction.

Technical Support Executive

Sutherland Global Services
Chennai
11.2009 - 12.2011
  • Attending calls, Bell Canada, Troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
  • Extended analysis to assist technology team efforts to escalate and resolve issues.
  • Identified key technology defects to streamline problem resolution.
  • Cultivated procedures and standards for system monitoring, investigation and maintenance.
  • Increased customer satisfaction ratings to 90%.
  • Managed customer contact center with support representatives.
  • Tracked KPIs and created continuous improvement plans.

Yoga Instructor

Self Employed
Chennai
01.2005 - 12.2009
  • My fathers Gymnasium Egmore Globe Gym - Yoga instructor
  • Explained different yoga styles and poses to students.
  • Developed safe and effective exercise programs for class members.
  • Maintained positive relationships with class members through personalized and knowledgeable service.

Education

Associate of Arts - Information Technology, Human Resource Management

Indian School of Business Management & Admin
Chennai
04.2013 - 04.2016

Skills

Quality controlundefined

Additional Information

  • Achievements like Rewards Bell Canada Attendance Award 2010
  • Learning & Development certification in Serco 2014
  • Additional passion in Composing Music & Singing.

Timeline

Client Support Technician

Concentrix
09.2017 - Current

Application Support Engineer

CSS Corp.
03.2016 - 08.2017

Associate of Arts - Information Technology, Human Resource Management

Indian School of Business Management & Admin
04.2013 - 04.2016

Senior Customer Service Executive

Serco BPO PVT
09.2012 - 10.2015

Technical Support Executive

Sutherland Global Services
11.2009 - 12.2011

Yoga Instructor

Self Employed
01.2005 - 12.2009

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Shabaresh VishwanathanSr. Representative, Operations