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Shabaz Ahmed
Finance Operations Analyst
Bangalore
Summary
Finance and operations professional with 6+ years of cross-functional experience across financial data analysis, credit bureau reporting, regulatory compliance (RBI), customer operations, and process improvement. Proven ability to manage high-volume data workflows, resolve payment and account discrepancies, and support SLA-driven reporting across stakeholders. Skilled in transaction-level analysis, stakeholder coordination, and exception handling, with a strong understanding of payment lifecycles, reconciliation practices, and compliance standards. Highly adaptable, with a growth mindset and a keen interest in transitioning into Order to Cash operations, bringing analytical rigor and process discipline to support cash application and receivables functions.
Overview
2026
2026
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Finance Operations Analyst
Slice Small Finance Bank
3 2022 - Current
- Led reconciliation and exception handling for payment and customer account mismatches across LMS and external credit bureaus, improving receivables accuracy and SLA adherence.
- Supported cash application workflows by resolving unapplied payments, suspense items, and account-level discrepancies through cross-functional coordination with KYC, Tech, and Risk teams.
- Processed account-level adjustments, including write-offs and settlements, in compliance with regulatory frameworks, aligning with bad debt reserves, and audit-ready documentation standards.
- Implemented a dispute tracking CRM system, streamlining resolution timelines, enhancing traceability, and aligning with RBI’s Compensation Framework for customer redressal.
- Prepared and analyzed monthly reporting dashboards on dispute volumes, escalations, and resolution SLAs to support strategic decisions and audit outcomes.
Business Operations Analyst
Udaan
03.2019 - 03.2022
- Oversaw B2B customer operations and resolved high-priority client escalations across order-to-delivery cycles, improving SLA adherence, and client satisfaction metrics.
- Coordinated with logistics, inventory, and finance teams to streamline order fulfillment workflows and enhance end-to-end payment lifecycle visibility.
- Prepared weekly operations reports, including delivery TAT, NPS, and utilization metrics, supporting data-driven decisions, and exception management.
- Participated in early-phase rollouts and pilot projects, contributing to process refinement across buyer-seller reconciliation, last-mile delivery, and partner coordination.
- Supported payment and fulfillment reconciliation in collaboration with finance and operations teams.
Operations Analyst
Medi Assist
07.2018 - 03.2019
- Led end-to-end claims management for corporate and retail health insurance policies, ensuring accurate verification, compliance with IRDAI guidelines, and timely resolution of both cashless and reimbursement claims.
- Resolved escalations and discrepancies by collaborating with hospitals, insurers, and policyholders, driving faster turnaround, and improving customer satisfaction.
- Educated and guided policyholders on coverage, claims submission, and the reimbursement lifecycle; created clear SOPs and communication materials to boost transparency and reduce repeated queries.
- Monitored regulatory compliance, conducted internal audits, and ensured adherence to TPA protocols—reducing operational risk and supporting successful audit closures.
Education
BBA | Finance
Al-Ameen Institute of Management Studies
06.2015 - 04.2018
Computer Science
Al-Ameen Pre-University College
06.2013 - 03.2015
Skills
Financial Management & Reconciliation
Regulatory Compliance (RBI, KYC, AML)
Credit Bureau Reporting (CIBIL, CRIF, Experian, Equifax)
Data Management & Financial Analysis
Process Improvement & Operational Excellence
E-commerce & Fin-tech Operations
Health Insurance & Claims (TPA – Medi Assist)
Software
Accomplishments
- Achieved 1st place for Best Data Quality three times consecutively — twice with Quadrillion Finance (2023, 2024) and once with slice Small Finance Bank (2025).
Disclaimer
I hereby declare that above written particulars are true and correct to the best of my knowledge and belief.
Timeline
Business Operations Analyst
Udaan
03.2019 - 03.2022
Operations Analyst
Medi Assist
07.2018 - 03.2019
BBA | Finance
Al-Ameen Institute of Management Studies
06.2015 - 04.2018
Computer Science
Al-Ameen Pre-University College
06.2013 - 03.2015
Finance Operations Analyst
Slice Small Finance Bank
3 2022 - Current
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