Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Hobbies and Interests
Disclaimer
Certification
Timeline
Generic
Shabaz Mukeri

Shabaz Mukeri

Belgaum

Summary

I wish my knowledge that I have gained over the years be extracted out of me during my career and be able to produce the maximum possible results out of me together with an ethical approach. Throughout my career life I wish to work hard, be honest, be sincere, innovate and grow and expand as a professional and also as an individual.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Associate

BrightCHAMPS
06.2023 - Current
  • Handling customer queries via emails
  • Identify the needs of the customers and resolve issues and provide solution
  • Build and maintain relationships with parents and educators
  • Analyze various levels of data and suggest improvements to operational challenges
  • Managing live demos and mapping of the educators
  • Resolving live demo issues faced by the educators and the customers.

Scalene Works people solutions payroll (Claim specialist)

Acko General Insurance
11.2020 - 07.2021
  • Handling customer query on call through inbound calls
  • Helping customer to register the claim through on call process and also by providing the link to register the claim
  • Providing the assistance to customer by connecting them to the road side assistance
  • Providing customer, the list of listed garages with acko to the customer
  • Helping customer register the third-party claim
  • Providing turnaround time for resolving the problem
  • Reaching POC to resolve the customer query and updating the same to the customer on social media flatform
  • Providing alternative solutions to the customer’s query
  • Provide customer with the medical assistance, if there is any requirements
  • Provide cx with the no claim bonus certificate.

Relationship Officer

Credit link (Outsource to Emirates NBD)
11.2017 - 03.2018
  • Daily individual interaction with local and expat customers
  • Visiting existing listed companies also not listed companies approaching for listing
  • Interacting with HR, Finance Department building strong relationship
  • Approaching the products based on customer lifestyle
  • Convincing and creating needs to the customers
  • Providing excellent service and building strong relationship
  • Individually following on each and every cases and resolving pending
  • Conducting, participating kiosk leads generating activities in various malls.

Adobe process

Convergys
11.2019
  • Handling international customer's query through chat and email
  • Assisted clients with any technical issue they face with the various applications and devices they work on
  • Performed follow ups and ensured resolution on tickets by interacting with various Resolver Teams
  • Worked on technical solutions research and have contributed to imparting knowledge
  • Provide technical support on various issues for clients ranging from password resets, troubleshooting of missing software to profile / computer rebuilds
  • Retention: retaining customers who wants to stop the services by offering free months or discounted prices
  • Reaching POC to resolve the customer query
  • Placing order for customer online and sharing the payment dates.

Resolution specialist

Byjus
  • Handling customer queries via emails
  • Identify the needs of the customers and resolve issues and provide solution
  • Maintain records of the customer accurately
  • Well-read on company policies and related answers
  • Sharing the necessary information and taking ownership of customer issue
  • Helping customer to update the bank account details and share the turnaround time
  • Helping customer with the transaction id of the refund made from the byju’s end
  • Updating customer, the status of the loan cancellation
  • Helping customer providing the NOC for the loan cancellation.

TELEPERFORMANCE payroll (specialist)

Flipkart Pvt Ltd
  • Handling customer query on social media
  • Recovery: Calling customer to updated them regarding the pending installment and provide them turn around time
  • Providing resolution on social media platforms
  • Providing turn around time for resolving the problem
  • Reaching POC to resolve the customer query and updating the same to the customer on social media flatform
  • Providing alternative solutions to the customers query.

Education

B.com (commerce) -

JAIN GROUP OF INSTITUTION
04.2014

PUC (commerce) -

Angadi Institute Of management studies
01.2011

SSLC (10th) -

NPET high school Belgavi
01.2009

Skills

  • Good communication
  • Inter personal skills
  • Good leadership qualities
  • Management skills
  • Debating skills
  • Multitasking
  • Pleasing personality

Accomplishments

  • Won consolation prize at management fest (finance) held at IMER college Belgaum
  • Sports minister for two consecutive years at school
  • Represented school Football team as goalkeeper at various fests and inter-college matches.

Personal Information

  • Father's Name: Rasul Mukeri
  • Date of Birth: 02/16/1994
  • Gender: Male

Languages

English, Hindi, Kannada & Marathi

Hobbies and Interests

  • Listening music.
  • Reading Holy books
  • Playing outdoor games
  • Playing computer games

Disclaimer

I do hereby declare that the information given above are true and correct to the best of my knowledge and believe

Certification

  • The complete SQL Bootcamp:
  • MySQL for beginners: A complete training for beginners

Timeline

Operations Associate

BrightCHAMPS
06.2023 - Current

Scalene Works people solutions payroll (Claim specialist)

Acko General Insurance
11.2020 - 07.2021

Adobe process

Convergys
11.2019

Relationship Officer

Credit link (Outsource to Emirates NBD)
11.2017 - 03.2018

Resolution specialist

Byjus

TELEPERFORMANCE payroll (specialist)

Flipkart Pvt Ltd

B.com (commerce) -

JAIN GROUP OF INSTITUTION

PUC (commerce) -

Angadi Institute Of management studies

SSLC (10th) -

NPET high school Belgavi

Similar Profiles

CREATE PROFILE
Shabaz Mukeri