Shabaz Nayeem

• Handling high volume transactions of scheduling and non-scheduling in nature and other assignments in alignment with standard operating procedures.
• Maintaining highest quality and improving customer experience.
• Scheduling interviews and phone screens working directly with candidates, Recruiters and hiring managers.
• Updating candidate records and job postings in recruiting systems and confirming new hires
• Tracking recruiting activities and providing candidate status in a weekly report
• Assisting in the coordination of other recruiting activities as needed

• Interview coordination.

• Sourcing candidates.

• Follow up with candidates.

• Scheduling candidates.

• Brief candidates about the company, job description and the interview process during the initial screening stages.

• Send appropriate and timely feedback to the candidates applying.

• Resolving customer inquiries with prompt service

• Trained and facilitated new associates.

• Compiled customer feedback and recommended service delivery improvements to management.

• Prepared balance sheets.
• Conducted audits of funds to meet proper accounting.
• Assisted auditor in developing timelines budgets and audit plans.
• Filed GST and Income Tax for clients.
• Performed basic accounting activities.

• Resolving customer inquiries with prompt service

• Trained and facilitated new associates.

• Compiled customer feedback and recommended service delivery improvements to management.

• Supported delivery associates with their payment and other escalates issues.

• Assisted drivers through emails with their on-boarding queries.

• Have done quality checks of newly joined associated.