Shabbir Hasan
Summary
Efficient Office Assistant with [Number] years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Office Assistant
SAM ENTERPRISES
03.2022 - 06.2023
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
Sales Coordinator
ASK AUTOMOTIVE PVT. LTD.
06.2017 - 02.2020
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Conducted market research to identify potential customers for sales campaigns.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Assisted with budgeting, forecasting and tracking of sales performance against goals.
- Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
- Coordinated travel arrangements for sales representatives as needed.
- Planned promotional events such as trade shows and conferences for new products launch or existing product promotion.
- Created pricing strategies in line with company objectives while taking into account competitive pricing strategies.
- Generated leads through cold calling, networking, referrals and other methods.
- Monitored competitors' activities to stay ahead of the competition.
- Performed follow-up calls with customers after each sale was completed.
- Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
- Processed orders received from customers within specified timelines.
- Coordinated and finalized sales proposals to complete purchases.
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
- Fostered relationships with customers to expand customer base and retain business.
- Supported sales team by delivering current territory sales data and costing information.
- Worked with production teams to assess, update and optimize delivery dates for customers.
MIS Executive
ALLIED NIPPON COMPONENTS LTD.
04.2013 - 05.2017
- Developed MIS reports to track customer service performance and identify areas for improvement.
- Created dashboards and visualizations to present data insights in an easy-to-understand format.
- Maintained a database of customer information, including contact details, preferences and purchase histories.
- Provided technical support to staff members with computer hardware and software issues.
- Deployed antivirus solutions across the organization's networks and devices.
- Collaborated with management teams on projects related to business intelligence initiatives.
- Coordinated with IT personnel regarding the installation of new hardware and software components.
- Managed inventory levels of computer equipment such as laptops, desktops, printers.
- Created and updated user-friendly spreadsheets on daily basis.
- Created tables, pivot reports and charts for information tracking purposes.
- Analyzed financial data, developed budget and managed expenditures for technology services.
- Analyzed workflows and established priorities for daily operations.
Restaurant Shift Manager
JAWAD BUSINESS GROUP
Erbil
06.2010 - 11.2012
- Assigned tasks to staff members and monitored their performance.
- Ensured all safety and sanitation regulations were followed in the restaurant.
- Developed schedules for staff members based on customer demand.
- Trained new employees on proper customer service techniques and food handling protocols.
- Resolved customer complaints in a timely manner.
- Maintained inventory of supplies and equipment, ordering as necessary.
- Monitored cash registers during shifts to ensure accuracy of transactions.
- Verified that all tables were properly set with appropriate condiments and other items prior to seating customers.
- Greeted guests upon arrival, answered questions about menu offerings and made recommendations when requested.
- Ensured compliance with food safety objectives and quality control standards throughout shift operations.
- Organized daily activities, delegated duties to employees, handled employee concerns or issues, and addressed disciplinary matters when necessary.
- Analyzed operational problems such as theft and wastage, developing strategies to resolve them quickly.
Office Administrator
S. Sannigrahi & CO.
07.2003 - 05.2010
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Processed invoices on a timely basis according to established procedures.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Managed travel arrangements for employees including flight bookings, hotel reservations and car rental services.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Ordered office furniture when necessary following approval from management team.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Organized monthly staff meetings ensuring agendas were distributed in advance.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Created PowerPoint presentations for internal use or external clients when required.
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Created memos, letters and other documents, fostering internal and external communication.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
Education
Bachelor of Arts - Humanities
ALIGARH MUSLIM UNIVERSITY
Aligarh03.2003
12th - Language Arts Education
ALIGARH MUSLIM UNIVERSITY
Aligarh04.2000
High School Diploma -
St. Sophia's Sr. Sec. School
Kirti Nagar, New Delhi04.1999
Skills
- Inventory Management
- Supply Management
- Business Administration
- Data Entry
- Office Administration
- Customer Service
- Travel Coordination
- Clerical Support
- Administrative Support
- File Maintenance
- Expense Reporting
- Bookkeeping
- Travel Administration
- Supply Restocking
- Self-Starter
- Office Management
- Strong Problem Solver
- Front Office Management
- Documentation and Reporting
- Technical Support
- Report Analysis
- Office Supplies Management
- Customer Relationship Management (CRM)
- Positive Attitude
- Staff Management
Languages
English
Advanced
C1
Hindi
Proficient
C2
Timeline
Office Assistant
SAM ENTERPRISES
03.2022 - 06.2023
Sales Coordinator
ASK AUTOMOTIVE PVT. LTD.
06.2017 - 02.2020
MIS Executive
ALLIED NIPPON COMPONENTS LTD.
04.2013 - 05.2017
Restaurant Shift Manager
JAWAD BUSINESS GROUP
06.2010 - 11.2012
Office Administrator
S. Sannigrahi & CO.
07.2003 - 05.2010
Bachelor of Arts - Humanities
ALIGARH MUSLIM UNIVERSITY
12th - Language Arts Education
ALIGARH MUSLIM UNIVERSITY
High School Diploma -
St. Sophia's Sr. Sec. School
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