Ms Office
Shabbir Kachwala
Sales Leader
BARODA,Gujarat
Summary
Expert Sales Leader equipped with proven skills in building and leading successful sales strategies. Offers deep understanding of online market and current trends. Adapts easily to changing conditions with flexible, forward-thinking style.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Sales Leader
Etech Global Services Inc
Vadodara , Gujarat
09.2018 - Current
- Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.
- Achieved sales metrics consistently by creating SMART goals or client KPIs based on available sales data.
- Led sales team to exceed monthly/quarterly sales goals.
- Monitored sales team performance and provided constructive feedback.
- Reported sales data to upper management for review.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Trained, coached and mentored new sales associates and leaders for maximum performance.
- Root Cause analysis (RCA - for customer queries/complaints)
- Coach, correct and inspect various metrics related to client KPIs
- Worked closely with Account Manager for program and process improvement
- Planning and execution for Shrinkage, Utilization and performance improvement plans.
- Lead 2 parallel teams - Sales Associates and Offline support Analyst
- Involvement in various WLB and CSR activities for employee satisfaction
- Client Interactions for performance and business review.
- Mentoring new leaders.
- Roster management and coordination with WFM team for better planning.
Assistant Sales Leader
Etech Global Services Inc
Vadodara, Gujarat
05.2015 - 08.2018
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Worked on Shrinkage and Performance improvement.
Online Sales Consultant
Etech Global Services Inc
Vadodara , Gujarat
04.2013 - 05.2015
- Diagnosed and resolved technical challenges for customers to facilitate online order process.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
- Worked as a consultant to provide solutions based in customer requirements and make relevant recommendations for products and services.
Education
Diploma In Mechanical Engineering - Engineering
The Maharaja Sayajirao University of Baroda
Vadodara 04.2009 - 03.2012
Skills
Consultative sales techniques
Sales strategy
Meeting sales goals
Employee training
Efficient sales transactions
Product and service sales
Analytical & Communication Skills
Coaching
Software
Certification
Coaching Tactics - Level I, II and III
Timeline
Sales Leader
Etech Global Services Inc
09.2018 - Current
Assistant Sales Leader
Etech Global Services Inc
05.2015 - 08.2018
Online Sales Consultant
Etech Global Services Inc
04.2013 - 05.2015
Diploma In Mechanical Engineering - Engineering
The Maharaja Sayajirao University of Baroda
04.2009 - 03.2012