Shabeeh Anwar
Mumbai, Maharashtra,
Summary
Accomplished General Manager with expertise in application management & project management at Magma General Insurance Limited. Successfully led cross-functional teams, enhancing process efficiency. Proficient in compliance management and adept at fostering strong partnerships, driving operational success through strategic planning and effective communication.
Overview
17
17
years of professional experience
9
9
Certification
Work History
General Manager
Magma General Insurance Limited
Mumbai
05.2023 - Current
- Developed and maintained project plans, schedules, budgets, resource plans and status reports.
- Coordinated internal resources for timely implementation of initiatives across departments.
- Facilitated meetings with stakeholders to review progress against plan and resolve issues and concerns.
- Performed regular audits on existing processes to ensure compliance with organizational standards.
- Generated periodic reports detailing progress made by teams involved in each initiative under PMO's purview.
- Maintained a repository of all documents related to projects and programs such as financial records, technical specifications.
- Created project governance models to ensure compliance with standards and regulations.
- Identified potential risks associated with projects and developed mitigation strategies accordingly.
- Developed a system of metrics to measure success rates against established targets for each project and program.
- Assisted in the development of policies and procedures related to projects and programs.
- Negotiated contracts with vendors and suppliers to secure favorable terms for the organization.
- Prepared presentations summarizing progress against key milestones throughout the life cycle of a project and program.
AVP
HDFC ERGO General Insurance Co Ltd.
Mumbai
07.2022 - 05.2023
- Monitored system performance and identified areas for improvement; developed plans for corrective action.
- Provided technical support for users of all levels regarding application problems and issues.
- Implemented changes to existing systems as required by user requests or technological advances.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
Deputy Chief Manager
Aditya Birla Health Insurance Company Limited
Mumbai
01.2022 - 07.2022
- Collaborated with other IT teams on system integration projects involving multiple platforms and technologies.
- Collaborated with internal teams to resolve customer issues and support customer service goals.
- Provided technical support during user acceptance testing cycles.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
- Translated user needs into actionable items that could be addressed by IT teams.
Senior Manager
ManipalCigna Health Insurance Company Limited
Mumbai
05.2016 - 12.2021
- Conducted regular meetings with senior management team to review progress against established objectives.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Monitored system performance and identified areas for improvement; developed plans for corrective action.
- Coordinated with other departments to develop specifications for modifications to existing systems.
- Implemented changes to existing systems as required by user requests or technological advances.
- Developed detailed project plans outlining tasks, dependencies, resources needed, timelines, milestones, costs estimates, as well as tracking progress against plan throughout life cycle of project.
- Managed projects from start to finish including budgeting, scheduling, resource allocation, risk management, and quality assurance reviews.
- Met with stakeholders to collaborate and resolve problems.
- Performed regular audits on existing processes to ensure compliance with organizational standards.
- Assisted in the development of policies and procedures related to projects and programs.
- Prepared presentations summarizing progress against key milestones throughout the life cycle of a project and program.
- Created project governance models to ensure compliance with standards and regulations.
Manager
HDFC ERGO General Insurance Co Ltd.
Mumbai
12.2013 - 05.2016
- Analyzed existing systems and processes to identify areas of improvement.
- Translated user needs into actionable items that could be addressed by IT teams.
- Provided technical support during user acceptance testing cycles.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Managed and led meetings and workshops with multiple departments to solidify requirements.
- Conducted detailed business analysis, outlining problems, opportunities, and solutions for a business.
- Delivered timely support by tracking issues and communicating resolutions to end users.
Sr. Software Engineer
MASTEK Ltd
Mumbai
12.2012 - 12.2013
- Project Name: STG Billing
- Client: US Insurance
- Optimized program by analyzing code and making changes as needed.
- Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
- Assessed code during testing stage to determine potential glitches and bugs.
Module Leader
CMC Ltd (TATA Enterprise)
Mumbai
01.2009 - 11.2012
- Project: Genisys Configurator
- Client: General Insurance
- Created applications using .NET, HTML, CSS, JavaScript, and other programming languages.
- Maintained source control repositories such as VSS, SVN, TFS for versioning purposes.
- Provided technical support for users of the software system. Debugged code to identify errors and fix them efficiently.
- Optimized program performance by analyzing code and making changes as needed.
- Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining software applications.
- Collaborated with team members to ensure successful project completion.
- Assessed code during testing stage to determine potential glitches and bugs.
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
Education
B.TECH. - CSE
UP Technical University, Agra College
Agra, UP06-2006
Skills
- Project and delivery management
- Change and incident management
- Compliance & Audit
- Vendor and budget oversight
- Process improvement strategies
- General insurance proficiency
- Business analysis expertise
- Software support and testing
- Customer support excellence
Certification
- Licentiate (Jun-2024)
- Advance Certificate in health insurance (Jan-2024 to April-2024)
- PMP Training (Dec-2022)
- Architecting Microsoft Azure Solutions (Dec-2018)
- Implementing MS Azure Infrastructure Solutions (Dec-2018)
- Lean Six Sigma Certification (Nov-2017)
- Intellectual Property Rights and Projects (Aug-2012)
- Intellectual Property Rights and Software Development (Nov-2011)
- CJET – System Integration Training (Jul-2008 to Nov-2008)
Accomplishments
- Award of Excellence – Hero Club (2019-20)
- Star of the Quarter for Quarter-4 in 2019
- Champ Award for June 2019
- Award of Excellence in 2016-17
- Champ Award for November 2016
- Special Recognition Award in 2011
References
References available upon request.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leaveTimeline
General Manager
Magma General Insurance Limited
05.2023 - Current
AVP
HDFC ERGO General Insurance Co Ltd.
07.2022 - 05.2023
Deputy Chief Manager
Aditya Birla Health Insurance Company Limited
01.2022 - 07.2022
Senior Manager
ManipalCigna Health Insurance Company Limited
05.2016 - 12.2021
Manager
HDFC ERGO General Insurance Co Ltd.
12.2013 - 05.2016
Sr. Software Engineer
MASTEK Ltd
12.2012 - 12.2013
Module Leader
CMC Ltd (TATA Enterprise)
01.2009 - 11.2012
B.TECH. - CSE
UP Technical University, Agra College
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