Shabeer Sikander
Manager Facility Engineering
Trivandrum
Summary
B- Tech professional with 13 years management experience in 3 leading tertiary care hospitals in Trivandrum, Kerala. Having a total working experience of 23 years including three international organizations. Have a strong desire to learn, an ability to motivate myself against odds and adapt to situations and have excellent communication & interpersonal skills and always willing to be part of a team, which dynamically works towards the success and growth of the organization.
Overview
27
27
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Manager (Projects & Facility)
GG Hospital
6 2022 - Current
- Overseeing projects within organization from initiation to completion, staying on schedule, monitoring project progress, and managing team
- Commissioning and oversee Operations & Administrative activities for new internal projects
- Build and develop project team to ensure maximum performance, providing purpose, direction, and motivation
- Lead projects from requirements through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation
- To coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments
- Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure that project team adheres to project requirements
- Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes
- Part of Purchase committee, which analyze purchase related documentation and negotiations
- Part of Patient Safety Committee, which oversees staff and patient safety related issues
- Provides active back end support to all departments (Medical & Non-medical)
- Part of Administrative team which oversees day to day operations of hospital and establishing organizational goals
- Ensure to resolve all NC's related to hospital accreditations (NABH)
- Oversee budgeting, reporting, planning, and auditing of Facility Department
- Arranging SPOC meetings with respective team and sorting issues with FM team
- Vendor management for quotes, service, invoicing and delivery related issues
- Reporting to the Managing Director & Vice Chairman
- Responsibility for Soft Facilities Management
- Ensure overall effectiveness and efficiency of security, cleaning and customer care provision
- Monitor staff performance, attendance, timesheets and overtime allocation
- Delivery of all client and contractor KPI and SLA targets
- Ensure that Security, Landscaping, Cleaning, Pest Control, Waste management, Laundry, Parking service companies maintain legislative and regulatory accreditation and licensing for site
- Maintain regular contact with Quality Dept; consult on key decisions and advice on incidents, escalation, and complaints
- Overseeing contracts for services such as Landscaping, Housekeeping, Laundry, Security, Pest Control, Parking
- Management, reporting and monitoring of performance and accounts to ensure control of spending and budgets
- Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded
- Plan, review, and coordination of Soft services Preventive Maintenance program and periodic works
- Conduct periodical FM inspection to ascertain building condition and ensure site teams' submission of prescribed checklist and reports
- Periodical review, analysis, and reporting of Facilities Complaint Ticketing System
- Managed and motivated employees to be productive and engaged in work
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
- Accomplished multiple tasks within established timeframes
- Improved safety procedures to create safe working conditions for workers
Manager (Facility & Support Services Operations)
KIMS Health
09.2013 - 05.2022
- Manage activities of Facility management & support services department
- Commissioning team to oversee Operations activities for new internal projects including KIMS East building
- Ensure to resolve all NC's related to hospital accreditations (NABH & ACHSI)
- Work in close collaboration with clinical & non-Clinical functions to ensure delivery of world class Healthcare services
- Provides active back end support to all departments (Medical & Non-medical)
- Oversee budgeting, reporting, planning, and auditing of Facility Maintenance
- Arranging SPOC meetings with respective team and sharing MoM with FM team
- Raising and reporting non medical incidents
- Vendor management for quotes, service and delivery related issues
- Invoicing and tracking payment of vendors
- Preparing purchase requisitions both material & service related in SAP
- Checking vendor staff monthly records
- Maintaining soft service inventory of consumables and placing monthly requisitions
- Identify and address problems related to day to day functioning of department
- Plan and allocate resources to effectively staff and accomplish work to meet departmental productivity and quality goals
- In coordination with Projects, Purchase and Engineering Departments to procure and complete maintenance activities
- Part of Safe Operations Committee which foresees patient & staff safety
- Based on Safe Operations rounds and findings any additional works including civil works are done with help of internal team / external vendors
- Work orders with necessary terms & conditions are given to external vendors
- Responsible for doing periodic maintenance by charting preventive maintenance schedule
- To perform all tasks by maintaining Quality standards
- To coordinate with GPR, PRO, Quality, Security, IT and Housekeeping Department for identifying & resolving any maintenance related works
- Actively involved with Purchase & Procurement dept in finding new suppliers & discussions with them including negotiations & terms
- Coordinating repair & maintenance works of 30 Hostels
- Part of team which coordinates with renovation works based on Image Enhancement Committee
- Any other additional works as given by Lead Facility Engineering, Director of Support Services, GM Projects or Group COO
- Prepare reports related to department expense and profitability
- Responsible in Testing, Implementing MM Module (SAP) for Support Services department
- End user of SAP in MM (Materials Management) module.
Facility & Quality Manager
NIMS Medicity
07.2012 - 09.2013
- To manage activities of Quality Assurance Function in Establishment
- In consultation with all staff to lead development, implementation and review of Quality Management System to ensure Regulatory requirements are met and best practice is achieved
- To participate in training team of skilled staff and to promote healthy working relationships within organization
- To oversee facility management in coordination with Facility manager (clinical areas and operations)
- Identifying and exploring ways and initiatives to control cost and generate revenue
- Responsible for maintaining and implementing Patient Feedback Process and conduct regular patient feedback analysis
- To perform any other functions which are assigned by Managing Director
- Management of controlled documentation and change control activities
- Revision and review of Quality Management and Procedures
- Management/ performance of Internal Quality Audit Programme
- Management of training traceable to Training Plan
- Setting up and maintaining Asset Register
- Management and review non-conforming events patient complaints and internal nonconforming events
- Chairperson of Monthly Quality Assurance meetings and Annual Quality Management Review Meetings and providing reports as required to Managing Director.
H.V Cable Accessories Manager
Saudi Cable Company
10.2007 - 04.2012
- In-charge of High Voltage Cable Accessories Trading & Pre Sales Department
- Submitting Technical and Commercial offers/ support to customers in KSA and other GCC countries
- Maintain existing supplier relationships and initiate potential new suppliers
- Assisting sales department/ project manager to provide contractual and commercial inputs to project department for submitting pre-qualification proposals to clients and initiating and preparing technical clarifications, costing variations and claims
- Develop and review invitation to bid documents for tendering
- Comment on contract terms & conditions and other related commercial aspects like bank guarantees, parenting company guarantees, etc
- Monitoring and managing technical pre-sales areas
- Exploring new supplier/ manufacturer options to widen business scope and to support them to get approval from Saudi Electric Company (SEC), ARAMCO, Electricity & Water Authority (Bahrain) etc for getting pre-qualification
- Responding to clients/ manufacturers/ suppliers regarding proposals/ technical documentation & client requirements for HV Cables & Accessories
- Active involvement with clients, manufacturers, and customer care, finance and customs & shipping clearance departments for processing customer related issues
- Coordinating for High Voltage Projects installations and field support activities
- Keep track of factory inspection and delivery dates' status with logistics team to ensure smooth movement of materials
- Prepare reports related to sales forecast and profitability
- In Charge of Testing & Implementing SD Module (SAP) for Projects department.
- Negotiated favorable terms with suppliers, securing high-quality products at competitive prices for increased profit margins
- Successfully managed budgets and allocated resources to maximize productivity and profitability
Sales Engineer - Electrical
Almoayyed Contracting Group
04.2007 - 09.2007
- Meeting Clients, Suppliers and Contractors
- Products include Cables, Cable Accessories, Bus Bars, Isolators, Transformers and Generators
- Main focus on Cables (Oman Cables) Sales
- Coordinating with Purchase and Projects department
- Reporting to Project Manager.
- Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations
- Managed technical integration, systems engineering program management, customer support and program management
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs
Engineer (Customer Service Operations)
Tata Teleservices
12.2004 - 03.2007
- Driving team of 7 outsourced agencies & authorized mobile handset service points
- Ensure adherence SLA's towards closing of Service Request raised against customer complaints
- Ensure 100% training on Products and RF coverage to all field personnel's
- Meeting and Resolving customer issues (Individual and Top corporate) with priority and given SLA
- Coordinating with BPO to update network outages
- Maintaining MIS data for daily technical complaints reported and working towards reducing complaints
- Coordinating with cluster Sales & Marketing, Finance, Network, SCM and Customer Care Department regarding queries related to existing Process and Systems
- Assisting sales department with technical support to enable to get more business.
- Improved team productivity by providing technical guidance and mentoring junior engineers
- Provided input to team lead regarding areas for process and procedural improvement
- Developed work plans for various personnel roles based on strengths and talents
Senior Sales Executive
Power Link (RELIANCE/ PLAYWIN)
04.2001 - 11.2004
- Responsible for Customer Care, Sales & Promotional activities of Reliance India mobile and FWP
- In charge of Customer Care Activities, Sales and Service of Playwin Online Lottery equipment in Trivandrum
- Logistics handling for Playwin and Reliance products
- Coordinated Sales, promotional activities, collection & customer retention activities
- Handling and resolving Customer Care Complaints.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
Electrical Maintenance & Installation Engineer
Cynosure Cochin Electric Company
12.1997 - 08.1998
- Electrical Installations and commissioning for Transformers, Cable works, Lighting systems, H.V and L.V in major commercial sites in Trivandrum.
- Applied mechanical problem solving skills to develop creative solutions for quality products
- Tested newly installed systems, closely monitoring functionality and adherence to operating specifications
Education
B.E Electronics & Instrumentation Engineering - Electronics & Instrumentation Engineering
MANONMANIAM SUNDERNAR UNIVERSITY
Tamil Nadu, India 06.1997 - 05.2001
Diploma in Electrical & Electronics Engineering (D.E.E.E) - Diploma in Electrical & Electronics Engineering
DEPARTMENT OF TECHNICAL EDUCATION
Tamil Nadu, India 06.1994 - 05.1997
Diploma in Computer Applications - Computer Applications
LBS Institute
Trivandrum 01.1998 - 08.1998
Skills
Team Leadership
Personal Information
- Passport Number: Indian Passport M4331677
- Passport Expiry Date: 08/12/24
- Date of Birth: 11/02/1978
- Driving License: T-7456/97
- Marital Status: Married
References
- Mr. Sunil Kumar, Head - Facility Engineering, Apollo Adlux Hospital, Angamaly, Kochi, +91 9446006820
- Mr. Bijukumar, Manager - Support Services, GG Hospital, Trivandrum, Kerala, +91 9349916966
- Dr. Mohamed Azarudeen, GM- Strategic Planning, KIMS Healthcare, Trivandrum, Kerala, +91 9020312345, m.azar.10@aberdeen.ac.uk
Timeline
Manager (Facility & Support Services Operations)
KIMS Health
09.2013 - 05.2022
Facility & Quality Manager
NIMS Medicity
07.2012 - 09.2013
H.V Cable Accessories Manager
Saudi Cable Company
10.2007 - 04.2012
Sales Engineer - Electrical
Almoayyed Contracting Group
04.2007 - 09.2007
Engineer (Customer Service Operations)
Tata Teleservices
12.2004 - 03.2007
Senior Sales Executive
Power Link (RELIANCE/ PLAYWIN)
04.2001 - 11.2004
Diploma in Computer Applications - Computer Applications
LBS Institute
01.1998 - 08.1998
Electrical Maintenance & Installation Engineer
Cynosure Cochin Electric Company
12.1997 - 08.1998
B.E Electronics & Instrumentation Engineering - Electronics & Instrumentation Engineering
MANONMANIAM SUNDERNAR UNIVERSITY
06.1997 - 05.2001
Diploma in Electrical & Electronics Engineering (D.E.E.E) - Diploma in Electrical & Electronics Engineering
DEPARTMENT OF TECHNICAL EDUCATION
06.1994 - 05.1997
Manager (Projects & Facility)
GG Hospital
6 2022 - Current
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