Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic
Shabeer Sikander

Shabeer Sikander

Manager Facility Engineering
Trivandrum

Summary

B- Tech professional with 13 years management experience in 3 leading tertiary care hospitals in Trivandrum, Kerala. Having a total working experience of 23 years including three international organizations. Have a strong desire to learn, an ability to motivate myself against odds and adapt to situations and have excellent communication & interpersonal skills and always willing to be part of a team, which dynamically works towards the success and growth of the organization.

Overview

27
27
years of professional experience
7
7
years of post-secondary education
1
1
Language

Work History

Manager (Projects & Facility)

GG Hospital
6 2022 - Current
  • Overseeing projects within organization from initiation to completion, staying on schedule, monitoring project progress, and managing team
  • Commissioning and oversee Operations & Administrative activities for new internal projects
  • Build and develop project team to ensure maximum performance, providing purpose, direction, and motivation
  • Lead projects from requirements through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation
  • To coordinate internal and external resources, ensuring projects remain within scope, schedule, and defined budgets, in collaboration with project staff from various functional departments
  • Analyze project progress and, when necessary, adapt scope, timelines, and costs to ensure that project team adheres to project requirements
  • Establish and maintain relationships with appropriate client stakeholders, providing day-to-day contact on project status and changes
  • Part of Purchase committee, which analyze purchase related documentation and negotiations
  • Part of Patient Safety Committee, which oversees staff and patient safety related issues
  • Provides active back end support to all departments (Medical & Non-medical)
  • Part of Administrative team which oversees day to day operations of hospital and establishing organizational goals
  • Ensure to resolve all NC's related to hospital accreditations (NABH)
  • Oversee budgeting, reporting, planning, and auditing of Facility Department
  • Arranging SPOC meetings with respective team and sorting issues with FM team
  • Vendor management for quotes, service, invoicing and delivery related issues
  • Reporting to the Managing Director & Vice Chairman
  • Responsibility for Soft Facilities Management
  • Ensure overall effectiveness and efficiency of security, cleaning and customer care provision
  • Monitor staff performance, attendance, timesheets and overtime allocation
  • Delivery of all client and contractor KPI and SLA targets
  • Ensure that Security, Landscaping, Cleaning, Pest Control, Waste management, Laundry, Parking service companies maintain legislative and regulatory accreditation and licensing for site
  • Maintain regular contact with Quality Dept; consult on key decisions and advice on incidents, escalation, and complaints
  • Overseeing contracts for services such as Landscaping, Housekeeping, Laundry, Security, Pest Control, Parking
  • Management, reporting and monitoring of performance and accounts to ensure control of spending and budgets
  • Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded
  • Plan, review, and coordination of Soft services Preventive Maintenance program and periodic works
  • Conduct periodical FM inspection to ascertain building condition and ensure site teams' submission of prescribed checklist and reports
  • Periodical review, analysis, and reporting of Facilities Complaint Ticketing System
  • Managed and motivated employees to be productive and engaged in work
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
  • Accomplished multiple tasks within established timeframes
  • Improved safety procedures to create safe working conditions for workers

Manager (Facility & Support Services Operations)

KIMS Health
09.2013 - 05.2022
  • Manage activities of Facility management & support services department
  • Commissioning team to oversee Operations activities for new internal projects including KIMS East building
  • Ensure to resolve all NC's related to hospital accreditations (NABH & ACHSI)
  • Work in close collaboration with clinical & non-Clinical functions to ensure delivery of world class Healthcare services
  • Provides active back end support to all departments (Medical & Non-medical)
  • Oversee budgeting, reporting, planning, and auditing of Facility Maintenance
  • Arranging SPOC meetings with respective team and sharing MoM with FM team
  • Raising and reporting non medical incidents
  • Vendor management for quotes, service and delivery related issues
  • Invoicing and tracking payment of vendors
  • Preparing purchase requisitions both material & service related in SAP
  • Checking vendor staff monthly records
  • Maintaining soft service inventory of consumables and placing monthly requisitions
  • Identify and address problems related to day to day functioning of department
  • Plan and allocate resources to effectively staff and accomplish work to meet departmental productivity and quality goals
  • In coordination with Projects, Purchase and Engineering Departments to procure and complete maintenance activities
  • Part of Safe Operations Committee which foresees patient & staff safety
  • Based on Safe Operations rounds and findings any additional works including civil works are done with help of internal team / external vendors
  • Work orders with necessary terms & conditions are given to external vendors
  • Responsible for doing periodic maintenance by charting preventive maintenance schedule
  • To perform all tasks by maintaining Quality standards
  • To coordinate with GPR, PRO, Quality, Security, IT and Housekeeping Department for identifying & resolving any maintenance related works
  • Actively involved with Purchase & Procurement dept in finding new suppliers & discussions with them including negotiations & terms
  • Coordinating repair & maintenance works of 30 Hostels
  • Part of team which coordinates with renovation works based on Image Enhancement Committee
  • Any other additional works as given by Lead Facility Engineering, Director of Support Services, GM Projects or Group COO
  • Prepare reports related to department expense and profitability
  • Responsible in Testing, Implementing MM Module (SAP) for Support Services department
  • End user of SAP in MM (Materials Management) module.

Facility & Quality Manager

NIMS Medicity
07.2012 - 09.2013
  • To manage activities of Quality Assurance Function in Establishment
  • In consultation with all staff to lead development, implementation and review of Quality Management System to ensure Regulatory requirements are met and best practice is achieved
  • To participate in training team of skilled staff and to promote healthy working relationships within organization
  • To oversee facility management in coordination with Facility manager (clinical areas and operations)
  • Identifying and exploring ways and initiatives to control cost and generate revenue
  • Responsible for maintaining and implementing Patient Feedback Process and conduct regular patient feedback analysis
  • To perform any other functions which are assigned by Managing Director
  • Management of controlled documentation and change control activities
  • Revision and review of Quality Management and Procedures
  • Management/ performance of Internal Quality Audit Programme
  • Management of training traceable to Training Plan
  • Setting up and maintaining Asset Register
  • Management and review non-conforming events patient complaints and internal nonconforming events
  • Chairperson of Monthly Quality Assurance meetings and Annual Quality Management Review Meetings and providing reports as required to Managing Director.

H.V Cable Accessories Manager

Saudi Cable Company
10.2007 - 04.2012
  • In-charge of High Voltage Cable Accessories Trading & Pre Sales Department
  • Submitting Technical and Commercial offers/ support to customers in KSA and other GCC countries
  • Maintain existing supplier relationships and initiate potential new suppliers
  • Assisting sales department/ project manager to provide contractual and commercial inputs to project department for submitting pre-qualification proposals to clients and initiating and preparing technical clarifications, costing variations and claims
  • Develop and review invitation to bid documents for tendering
  • Comment on contract terms & conditions and other related commercial aspects like bank guarantees, parenting company guarantees, etc
  • Monitoring and managing technical pre-sales areas
  • Exploring new supplier/ manufacturer options to widen business scope and to support them to get approval from Saudi Electric Company (SEC), ARAMCO, Electricity & Water Authority (Bahrain) etc for getting pre-qualification
  • Responding to clients/ manufacturers/ suppliers regarding proposals/ technical documentation & client requirements for HV Cables & Accessories
  • Active involvement with clients, manufacturers, and customer care, finance and customs & shipping clearance departments for processing customer related issues
  • Coordinating for High Voltage Projects installations and field support activities
  • Keep track of factory inspection and delivery dates' status with logistics team to ensure smooth movement of materials
  • Prepare reports related to sales forecast and profitability
  • In Charge of Testing & Implementing SD Module (SAP) for Projects department.
  • Negotiated favorable terms with suppliers, securing high-quality products at competitive prices for increased profit margins
  • Successfully managed budgets and allocated resources to maximize productivity and profitability

Sales Engineer - Electrical

Almoayyed Contracting Group
04.2007 - 09.2007
  • Meeting Clients, Suppliers and Contractors
  • Products include Cables, Cable Accessories, Bus Bars, Isolators, Transformers and Generators
  • Main focus on Cables (Oman Cables) Sales
  • Coordinating with Purchase and Projects department
  • Reporting to Project Manager.
  • Increased sales revenue by consistently meeting and exceeding sales targets through effective client presentations and product demonstrations
  • Managed technical integration, systems engineering program management, customer support and program management
  • Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs

Engineer (Customer Service Operations)

Tata Teleservices
12.2004 - 03.2007
  • Driving team of 7 outsourced agencies & authorized mobile handset service points
  • Ensure adherence SLA's towards closing of Service Request raised against customer complaints
  • Ensure 100% training on Products and RF coverage to all field personnel's
  • Meeting and Resolving customer issues (Individual and Top corporate) with priority and given SLA
  • Coordinating with BPO to update network outages
  • Maintaining MIS data for daily technical complaints reported and working towards reducing complaints
  • Coordinating with cluster Sales & Marketing, Finance, Network, SCM and Customer Care Department regarding queries related to existing Process and Systems
  • Assisting sales department with technical support to enable to get more business.
  • Improved team productivity by providing technical guidance and mentoring junior engineers
  • Provided input to team lead regarding areas for process and procedural improvement
  • Developed work plans for various personnel roles based on strengths and talents

Senior Sales Executive

Power Link (RELIANCE/ PLAYWIN)
04.2001 - 11.2004
  • Responsible for Customer Care, Sales & Promotional activities of Reliance India mobile and FWP
  • In charge of Customer Care Activities, Sales and Service of Playwin Online Lottery equipment in Trivandrum
  • Logistics handling for Playwin and Reliance products
  • Coordinated Sales, promotional activities, collection & customer retention activities
  • Handling and resolving Customer Care Complaints.
  • Established long-lasting relationships with key clients through effective account management and consistent communication.

Electrical Maintenance & Installation Engineer

Cynosure Cochin Electric Company
12.1997 - 08.1998
  • Electrical Installations and commissioning for Transformers, Cable works, Lighting systems, H.V and L.V in major commercial sites in Trivandrum.
  • Applied mechanical problem solving skills to develop creative solutions for quality products
  • Tested newly installed systems, closely monitoring functionality and adherence to operating specifications

Education

B.E Electronics & Instrumentation Engineering - Electronics & Instrumentation Engineering

MANONMANIAM SUNDERNAR UNIVERSITY
Tamil Nadu, India
06.1997 - 05.2001

Diploma in Electrical & Electronics Engineering (D.E.E.E) - Diploma in Electrical & Electronics Engineering

DEPARTMENT OF TECHNICAL EDUCATION
Tamil Nadu, India
06.1994 - 05.1997

Diploma in Computer Applications - Computer Applications

LBS Institute
Trivandrum
01.1998 - 08.1998

Skills

Team Leadership

Operations Management

Strategic Planning

Performance Management

Time Management

Workforce Management

Project Management

Staff Management

Negotiation

Teamwork and Collaboration

Positive Attitude

Computer Skills

Excellent Communication

Team building

Personal Information

  • Passport Number: Indian Passport M4331677
  • Passport Expiry Date: 08/12/24
  • Date of Birth: 11/02/1978
  • Driving License: T-7456/97
  • Marital Status: Married

References

  • Mr. Sunil Kumar, Head - Facility Engineering, Apollo Adlux Hospital, Angamaly, Kochi, +91 9446006820
  • Mr. Bijukumar, Manager - Support Services, GG Hospital, Trivandrum, Kerala, +91 9349916966
  • Dr. Mohamed Azarudeen, GM- Strategic Planning, KIMS Healthcare, Trivandrum, Kerala, +91 9020312345, m.azar.10@aberdeen.ac.uk

Timeline

Manager (Facility & Support Services Operations)

KIMS Health
09.2013 - 05.2022

Facility & Quality Manager

NIMS Medicity
07.2012 - 09.2013

H.V Cable Accessories Manager

Saudi Cable Company
10.2007 - 04.2012

Sales Engineer - Electrical

Almoayyed Contracting Group
04.2007 - 09.2007

Engineer (Customer Service Operations)

Tata Teleservices
12.2004 - 03.2007

Senior Sales Executive

Power Link (RELIANCE/ PLAYWIN)
04.2001 - 11.2004

Diploma in Computer Applications - Computer Applications

LBS Institute
01.1998 - 08.1998

Electrical Maintenance & Installation Engineer

Cynosure Cochin Electric Company
12.1997 - 08.1998

B.E Electronics & Instrumentation Engineering - Electronics & Instrumentation Engineering

MANONMANIAM SUNDERNAR UNIVERSITY
06.1997 - 05.2001

Diploma in Electrical & Electronics Engineering (D.E.E.E) - Diploma in Electrical & Electronics Engineering

DEPARTMENT OF TECHNICAL EDUCATION
06.1994 - 05.1997

Manager (Projects & Facility)

GG Hospital
6 2022 - Current
Shabeer SikanderManager Facility Engineering