Shabeer Ussain
Kozhikode
Summary
Result-oriented Sales Specialist with extensive experience in the Middle East (Saudi Arabia & UAE) market. Expertise spans across Foodstuff and Garments (Retail & Wholesale) sectors. Strong abilities in client relationship management, negotiation, and achieving sales targets. Ready to contribute effectively to a dynamic sales team.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer Assistant
Manza star garage
Al rashidhiya, Uae
06.2023 - 03.2026
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
- Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Approached customer interactions in enthusiastic, flexible manner to ensure customer satisfaction.
- Built relationships and maintained regular contact with customers to support continuous satisfaction.
Garments retailer
#one
Kozhikode
09.2009 - 11.2022
- Stored stock safely and securely to maintain quality of goods.
- Managed stock levels on shop floor, promptly restocking items to maximise sales opportunities.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Actioned customer feedback to improve product and service provisions.
Sales and Customer Service Representative
National marketing co:
Riyadh, Saudi arabia
05.2002 - 04.2007
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Informed customers of promotions and special offers to increase sales and revenue.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Handled high-volume telephone calls to address and resolve customer queries.
- Developed and maintained a comprehensive knowledge of the product range, staying informed of new products and updates.
- Attended meetings to discuss sales strategies and ways to improve services.
Education
Bachelor of Arts - World history
National college of correspondence
Kozhikode, kerala 06.2000 - 03.2002
Skills
- Cross-Industry Sales Expertise: Ability to quickly adapt and successfully sell any product, from FMCG/Foodstuff to Fashion/Garments and Automotive services
- New Product Launch & Market Penetration: Proven skill in introducing new products to the market, building customer trust, and rapidly increasing sales volume
- B2B & B2C Sales (Retail & Wholesale): Strong experience in managing both large wholesale clients and individual retail customers
- FMCG & Van Sales Operations: Expert in route planning, daily market distribution, and expanding the retail network for foodstuff
- Automotive Sales & Customer Relations: Experienced in managing customer service, billing, and sales inquiries in a fast-paced workshop/automotive environment
- Target-Driven Performance: Consistently achieved and exceeded high-volume monthly and annual sales target
- Multilingual Communication: Fluent in Arabic, English, Hindi, and Malayalam, enabling smooth negotiation with multi-cultural clients across the Middle EastCustomer-Centric Approach: Highly customer-friendly with a strong ability to build long-term business relationshipsNegotiation & Deal Closing: Expert at understanding customer needs, handling objections, and successfully closing dealsHigh Stamina & Strong Work Ethic: Highly energetic, disciplined, and resilient (backed by a strong sports background)
Languages
Hindi
Advanced
C1
Tamil
Advanced
C1
Arabic
Advanced
C1
English
Advanced
C1
Malayalam
Proficient
C2
Interests
Sports
Travel
Workout
Resding
Certification
- Best salesman in3 times
Accomplishments
- Best salesman award 3 times
Affiliations
- Rotary club member
Custom Section 4
- I solemnly declare that the information furnished above is true and faithful to the best of my knowledge.
Timeline
Customer Assistant
Manza star garage
06.2023 - 03.2026
Garments retailer
#one
09.2009 - 11.2022
Sales and Customer Service Representative
National marketing co:
05.2002 - 04.2007
Bachelor of Arts - World history
National college of correspondence
06.2000 - 03.2002