Shabi Abbas Sayed
Sr. Cloud Technical Account Manager
Mumbai
Summary
Shabi Abbas Sayed, a seasoned Enterprise Architect and technology leader with over 18 years of experience, excels in Cloud computing and client-facing roles. Expertise includes Industry solutions, the Cloud Market, competitive dynamics, and leadership in client projects focused on Applications and Infrastructure modernization, SaaS, Databases and Analytics, AI/ML, and Industry-specific Generative AI solutions. Shabi collaborates effectively with CXOs from leading Enterprises, ISVs, MarTech, and BFSI, acting as a trusted advisor to drive business and technology goals, cloud adoption, digital transformation, and technical architecture optimization. Played a pivotal role in scaling accounts to multi-million-dollar revenues through strategic engagements and initiatives.
Overview
16
16
years of professional experience
7
7
Certifications
Work History
Sr. Cloud Technical Account Manager - Large ISV
Amazon Web Services (AWS)
7 2021 - Current
- Instrumental in managing and growing large ISV and SaaS customers by driving strategic engagements with monthly recurring revenues (MRR) surpassing $3 million.
- Create value for customers by partnering to define success and building a joint account plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.
- Utilized data analytics tools to monitor account performance, identifying trends and making informed recommendations.
- Partner with customer-facing account teams and executives (e.g., sales, support, professional services, customer engineering, and partners) to develop strategic and technical plans that help customers achieve objectives.
- Spearhead data analytics and generative AI initiatives, including workshops, immersion days, and POCs for diverse generative AI use cases, foundational models, and large language models (LLMs), leading to successful production deployments.
- Strategically engage and influence CXOs, VPs, and directors to define and execute technology strategies, oversee infrastructure, and drive innovation. Ensure technology platforms align with overarching business objectives.
- Served as a liaison between clients and internal teams to ensure smooth project execution and delivery
- Identified and proposed upsell opportunities and communicated value proposition to churn results for enterprise customers
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Led cross-functional teams to deliver customized solutions that exceeded client expectations.
- Play an active role in talent acquisition, mentorship, and development, providing ongoing support and guidance to junior team members.
- Managed multiple accounts simultaneously, maintaining high levels of organization and prioritization.
Infrastructure Modernization Specialist - BFSI
Nutanix
04.2020 - 07.2021
- Develop an in-depth technical understanding of enterprise customers' business priorities, operational models, data center environments, architectures, roadmaps, and IT initiatives.
- Participate in Sales Account Planning and support strategies for account penetration and pipeline growth.
- Assist the Professional Services sales advisory team with Business Development Manager (BDM) activities.
- Focus on clients’ data center modernization, including virtualization, compute, storage, networking, converged infrastructure, distributed file systems, DR/HA, security, and workloads such as VDI and enterprise applications.
- Serve as a Nutanix product expert and advisor, maintaining awareness of customer operations, aiding in operational planning, risk management, and deployment advisory.
- Advocate for customers and act as a liaison to various Nutanix cross-functional teams and leadership, including sales, support, engineering, and product management.
- Successfully scaled the customer success organization for Nutanix India from 0 to over 20 customers and expanded the team to 12 technical account managers (TAMs).
Sr. Manager - Solutions Architecture
Tata Communications
01.2016 - 03.2020
- Designing & architecting infrastructure solutions using both Linux/Unix and Windows with specific recommendations on the server, load balancing, HA/DR, & storage, Data & Analytics, Cloud contact center, AI & ML, and and mobile app architectures.
- As a key member of the business development and sales team, ensuring the success of building and migrating over 100 applications, software, and services on the AWS & Azure platforms with annual revenue of $2 million.
- In partnership with the sales team, formulate and execute a sales strategy to exceed revenue objectives through the adoption of compute, storage, network, analytics, and machine learning services.
- Assist & provide the required support to partners by enabling them to use AWS services by delivering workshops, leading whiteboarding sessions & being the key technical advisor to them on AWS services
- Guide and mentor strategic partner consultants by connecting them with other teams and initiatives around Mass Migrations, Microsoft, VMWare, SAP, and Digital Innovation in order to drive common outcomes to joint customers
- Consistently met or exceeded annual performance targets set by senior leadership.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
Manager - Solutions Architect
Intertec Software
07.2011 - 12.2015
- Apply vast industry experiences to design customer solutions, collaborate with sales, services, training, support and to help partners and customers learn to leverage Microsoft and VMWare Technology and accelerate revenue.
- Leverage your knowledge and domain expertise to guide customers through their transformation journey and act as a trusted advisor.
- Build, inspire, and lead a cross-functional, distributed practice of specialist Customer Engineers across APAC.
- Be an advocate of Microsoft Azure Cloud specialist focus area which includes press and analyst communities, customers, and partners.
- Reflect the opinions of the regional customers, partners, and field to influence a data-driven outlook and direction for technology, solutions, and use case development.
- Build a trusted advisory relationship with strategic accounts and engage with Architects, VP engineering, and C-level. Identify customer priorities, technical objections and design strategies encompassing the entire Microsoft ecosystem to deliver business value and resolve blockers
- Ability to collaborate effectively across organizational boundaries, build relationships, and import and export talent and ideas to achieve a broader organizational goal.
Manager - IT Operations & Data Center
Dun and Bradstreet
05.2010 - 07.2011
- Responsible for deploying and managing the entire D&B infrastructure, which consists of Compute, Storage, Network, Load balancer, Unified communications, Database and apps
- Focusing on driving special projects that help solve complex technical and business problems
- Leading the team of 15 desktop engineer to ensure the operational excellence and proactive risk mitigation.
System Engineer
SSBPL
05.2008 - 04.2010
- Installation and maintenance of stock trading Front-office and back-office applications
- Successfully migrated Microsoft Exchange and active directory to Microsoft 2008 architecture
- Responsible for the backup strategy and operational excellence.
Education
Bachelor of Computer Application (BCA) - Information Technology
SMUDE
MumbaiSkills
Solution Architecture
Program and Project Management
Database and Analytics
CCaaS
Storage
Generative AI
Machine learning
Team and People Development
Cloud Migration and Modernization
Problem-Solving
Business and IT Strategy
C-Level Communication
Process Improvement
Business Development
Certification
AWS Certified Database Specialty, 10/2023
Accomplishments
- AWS All Star Awards (Q3 FY-23 and Q1 FY-24), 07/2023, Amazon Web Services
- AWS Builder Awards, 03/2023, Amazon Web Services (AWS)
- Special Contribution Awards - Q2-2021, 04/2021, Nutanix
- Special Achievement Awards, 12/2020, Nutanix
Timeline
Infrastructure Modernization Specialist - BFSI
Nutanix
04.2020 - 07.2021
Sr. Manager - Solutions Architecture
Tata Communications
01.2016 - 03.2020
Manager - Solutions Architect
Intertec Software
07.2011 - 12.2015
Manager - IT Operations & Data Center
Dun and Bradstreet
05.2010 - 07.2011
System Engineer
SSBPL
05.2008 - 04.2010
Sr. Cloud Technical Account Manager - Large ISV
Amazon Web Services (AWS)
7 2021 - Current
Bachelor of Computer Application (BCA) - Information Technology
SMUDE
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