Shabnam EM
Bangalore,Karnataka
Summary
Diligent Sales Coordinator offering 10 plus years of( Customer service/ sales/ Retention) experience and expertise in cementing productive partnerships. Self-directed and determined in controlling inventory and meeting demands. Enthusiastic about capitalizing on in-depth understanding of developing territories and turning around sliding sales to make positive impact.
Overview
1
1
Certification
Work History
Sales Coordinator (part time)
Falcon car detailing studio
07 2024 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
Retention Specialist
Glowroad (Amazon)
02 2019 - 06 2022
- Evaluated current customer retention strategies and recommended improvements.
Technical Sales Representative
Biosme
10 2017 - 10 2018
- Drove team revenue totals by bringing in top sales numbers.
Ecommerce ( customer care)
Gizmo pvt ltd
10 2012 - 05 2016
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer service
Firstsource Solutions
08 2008 - 10 2012
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Education
Jain University - B Sc ( Discontinued)
New public english School
03.2003
Diploma In Hardware And Networking - Hardware And Networking
Jetking institute
04.2007
Skills
- Strong enthusiasm
- Technrcal Skills
- Interpersonal Skills / Customer Service/ Retention
- People skills/ Strong Communication/ Problem solving/ Organisational
Accomplishments
- Best performer of the month ( Glowroad ( Amazon) every quarter
- Highest target acheiver of week ( Biosme)
Languages
Hindi
Full Professional
Malayalam
Native or Bilingual
Urdu
Full Professional
Certification
- Hardware and Networking
- MCSE
- Call centre and Language training/ customer service programmes
Timeline
Sales Coordinator (part time)
Falcon car detailing studio
07 2024 - Current
Retention Specialist
Glowroad (Amazon)
02 2019 - 06 2022
Technical Sales Representative
Biosme
10 2017 - 10 2018
Ecommerce ( customer care)
Gizmo pvt ltd
10 2012 - 05 2016
Customer service
Firstsource Solutions
08 2008 - 10 2012
Jain University - B Sc ( Discontinued)
New public english School
Diploma In Hardware And Networking - Hardware And Networking
Jetking institute
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