Shabnam M

Clients :

• Citibank
• Royal Bank of Scotland
• Bank of America
• HSBC
• Standard Chartered Bank
• American International Group
• State Street Banking Trading
• Nielsen
• Marks and Spencer
• PayPal

• Maintained schedules to meet key milestones at every project phase.
• Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
• Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
• Mentored junior project managers and team members to enhance their skills and career growth.
• Established effective communication channels with stakeholders to ensure transparency and alignment of expectations.
• Adapted quickly to unexpected challenges or obstacles encountered during project execution, devising creative solutions without compromising objectives.
• Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
• Negotiated contracts with vendors and suppliers, securing favorable terms for the organization''s benefit.
• Developed comprehensive project plans, identifying risks and mitigation strategies for timely completion.
• Developed and maintained project budgets to control costs and meet organizational and project goals.
• Led cross-functional teams for successful project delivery within scope, schedule, and budget constraints.
• Communicated project plans and progress to key stakeholders and project contributors.
• Streamlined project management processes by implementing agile methodologies, resulting in improved efficiency and reduced costs.
• Monitored project progress, identified risks and implemented corrective measures to acquire success.
• Ensured compliance with industry regulations by staying current on changes in legislation or guidelines relevant to projects'' scopes.
• Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
• Evaluated vendor proposals, selecting those that provided the best value for cost, quality, and timeliness.
• Updated customers and senior leaders on progress and roadblocks.
• Conducted post-project evaluations to identify areas of improvement and implement corrective actions for future endeavors.
• Established and managed change management processes to fulfill successful project transitions.
• Partnered with project team members to identify and quickly address problems.
• Implemented change management processes to accommodate evolving project requirements while minimizing disruptions.
• Managed budgets exceeding $1 million while effectively controlling costs through diligent financial oversight.
• Optimized resource allocation by closely monitoring project progress and adjusting team assignments as needed.
• Championed innovative approaches when faced with complex problems or opportunities requiring non-traditional thinking.
• Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
• Delivered high-quality results by fostering a culture of accountability among team members and setting clear performance expectations.
• Crafted and maintained project plans and schedules to meet organizational objectives.
• Nurtured strong working relationships with internal and external stakeholders, building trust and credibility that facilitated smooth collaboration on shared goals.
• Spearheaded process improvement initiatives that resulted in increased productivity and streamlined workflows across departments.
• Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
• Developed and maintained relationships with key stakeholders to meet objectives and boost rapport.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
• Collaborated with business analysts to gather requirements, ensuring projects met client needs and expectations.
• Maintained open communication by presenting regular updates on project status to customers.
• Developed and implemented project plans and budgets to ensure successful execution.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Monitored project progress, identified risks and took corrective action as needed.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Reported regularly to managers on project budget, progress, and technical problems.
• Analyzed project performance data to identify areas of improvement.
• Sourced, vetted and managed vendors needed to accomplish project goals.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Facilitated workshops to collect project requirements and user feedback.

• Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
• Listened to customers' questions and concerns to provide answers or responses.
• Collected customer information and analyzed customer needs to recommend potential products or services.
• Managed customer service effectiveness by monitoring performance and assessing metrics.
• Provided personalized support to customers by understanding their unique needs and preferences.
• Streamlined support processes for faster resolution times and increased customer loyalty.
• Offered free products or services to pacify irate or unsatisfied customers.
• Championed a customer-first culture within the support team, resulting in higher overall satisfaction levels and increased client retention rates.
• Achieved consistently high customer satisfaction ratings through personalized assistance and empathy in interactions.
• Spearheaded initiatives to improve departmental communication, fostering a positive work environment.
• Contributed positively to the organization''s online reputation by promptly addressing negative reviews or comments from dissatisfied customers.
• Utilized data-driven insights to identify patterns in customer inquiries, allowing for more effective resource allocation within the support team.
• Managed high call volumes while maintaining composure and professionalism under pressure.