SHABNAM MEHRA

Work History

SOFTEC ERA PVT.LTD.

Mohali

01.2021 - Current

Talent Acquisition: Led full-cycle recruitment, sourcing, interviewing, and hiring of IT professionals (software developers, network engineers, project managers) across various technical domains.
Onboarding & Integration: Developed and executed seamless onboarding programs for new hires, introducing them to company culture, values, and team structures.
Performance Management: Managed performance appraisal systems, conducted regular evaluations, and set clear career development goals for employees, boosting productivity and morale.
Employee Engagement & Retention: Created and implemented employee retention strategies, including rewards, recognition programs, and team-building activities, which resulted in a 15% decrease in turnover rate.
Training & Development: Designed and delivered training initiatives, fostering technical upskilling (e.g., new programming languages, cloud technologies) and soft skills development.
Compensation & Benefits: Administered competitive salary structures and employee benefits programs (health insurance, retirement plans), ensuring alignment with industry standards and legal compliance.
Legal Compliance: Ensured HR policies adhered to local and international labor laws, including GDPR and FLSA regulations.
Payroll Management: Oversaw accurate and timely payroll processing for employees, ensuring compliance with tax regulations and benefit deductions.

2. Upwork Freelancer & Client Management:

Freelancer Sourcing & Hiring: Led the recruitment of top-tier freelancers on Upwork, managing contract negotiations, job postings, and skill assessments for roles such as developers, designers, and writers.
Project Oversight & Delivery: Managed freelance projects from start to finish, ensuring milestones were met, quality standards were adhered to, and deadlines were respected.
Client Relationship Management: Facilitated communication between clients and freelancers, ensuring client expectations were clearly understood and met, resulting in consistently high client satisfaction scores.
Payment & Contract Management: Managed payment processing for freelancers via Upwork’s platform, ensuring accurate billing and compliance with contractual agreements.
Invoicing & Compliance: Coordinated invoicing processes, ensured timely payments, and handled tax-related documentation for US-based clients and international freelancers.
Upwork Reputation: Maintained a strong reputation on Upwork by ensuring high-quality deliverables, resulting in repeat business and positive reviews.

3. Content Writing & Team Management (Occasional Oversight):

Content Strategy & Planning: Assisted in content strategy development for marketing and brand positioning, ensuring alignment with the company’s objectives and voice.
Content Writing Team Coordination: Managed freelance content writers, ensuring consistency in tone, adherence to deadlines, and quality control in all content outputs (articles, blogs, web content).
SEO & Quality Assurance: Collaborated with content writers to optimize content for search engines, improving organic traffic by X% through targeted SEO strategies.
Project Management: Supervised the creation of content calendars, ensuring timely delivery of blog posts, white papers, and website content for marketing and branding purposes.

4. US Client Handling:

Client Communication & Coordination: Acted as a liaison between US clients and the internal team, ensuring clear communication regarding project requirements, timelines, and deliverables.
Project Delivery & Customer Satisfaction: Ensured the successful delivery of IT projects for US clients by aligning project timelines with client needs, resulting in a client satisfaction rate of over 90%.
Client Reporting: Regularly updated US clients on project progress, providing them with key performance indicators (KPIs) and status reports.
Conflict Resolution: Handled and resolved any client issues or concerns, ensuring long-term relationships and repeat business opportunities.

5. Payroll & HR Operations:

Payroll Oversight: Managed payroll operations for full-time employees, contractors, and freelancers, ensuring accuracy in pay distribution, tax deductions, and benefit allocations.
Tax Compliance & Documentation: Coordinated tax documentation for freelancers (e.g., issuing 1099 forms for US contractors) and ensured adherence to international tax laws.
HRIS Management: Administered and maintained HR software systems (e.g., BambooHR, Workday) to streamline payroll processing, employee data management, and performance tracking.
Payroll Reporting: Provided regular payroll reports to management, highlighting compensation trends, cost analysis, and forecasting for budgeting purposes.

TECHNOKNOT

01.2019 - 01.2021

Responsible for the HR function.
Handling all the US technical sales process.
Manage US clients and calls in US and UK process.
Member of the management team in Technoknot.
Manage recruitment and selection of all new Company employees and contract staff.
Provide consultation to management on employee relations issues.

OCS PVT.LTD

01.2018 - 01.2019

Report to the relevant higher authorities within the organization like CEOs Conduct.
Ensure that all of the managers, employees, and executives adhere to the company's HR policies.
Educate employees continually on the policies of the company.
Work in coordination with the CEOs to plan strategies and implement various HR changes.
Administer and conduct the various processes of hiring, training, along with dismissal.
Distribute payment statements and gather signed receipts (digital or paper).
Ensure wages and tax withholdings comply with regulations.
Enter new employees' data (e.g. bank accounts and tax identification numbers) into internal databases.
Answer questions about compensation, benefits, taxes and insurance deductions.
Collect daily, weekly or monthly timesheets.
Calculate bonuses and allowances.
Prepare employees' compensation by the end of each month using payroll software.
Schedule bank payments or hand out paychecks directly to employees.