Shabnam Shaikh

As Senior Project Manager my role is to - Protect the creative vision and Sheppard the work to production.

Provide expert understanding and proficiencies in Pharmaceutical print/packaging, Digital/Print project management. Work with cross functional team of Project Managers, to delivering print/digital creative work. Where needed, provide guidance and problem solving to the production team, and seek solutions to help the creative team deliver on time.

Adept at leading a full project lifecycle to drive successful execution of project deliverables within given time, scope, and budget limitations.
Innovative and solution-driven professional with broad experience in overseeing all facets of Project and Client Management.

• Led and managed inhouse content studio accountable for $30M in annual revenue from graphic design , print production , Newsletter production and deployment , XML conversion , Statistic and Data services , Data analysis and social media , Podcast and Video integration services, for clients like Source Media, WATT Inc, Meister Media, New Bay Media, NorthStar Travel agency

• Managed Business intelligence team for Data segregation, scrutinization, visualization and building dashboard for international clients like Source Media, NorthStar and WATT Inc

• Perform audits, build and monitor internal SLA / KPI, discuss and create growth roadmap for team members

• Build and manage new and existing client relationship, internal stakeholder management.

• Develop go to market strategies for Digital marketing for acquiring new businesses and to expand existing business

• Plan and supervise execution for continuous business improvement, Operations imperatives, risk management, stakeholder and client management

• Managing Operations delivery and Service delivery for US, APAC, India regions.

• SLA and Performance reviews with Onshore Counterparts and Client • Conduct phase wise discussion and meetings from Pre to post transition phases with projects requirements

• Designing, procuring and deploying technology required for the project • Smooth handover to delivery team and support during stabilization • Manage Project milestones and expenses

• Define Project Scope, goals, prepare over master project plan with dependencies • Knowledge, Risk, cost, quality, schedule Management for the overall Project

• Project Management methodologies implemented for the overall program • Identify risks, issues and effectively plan for a contingency

• Own delivery operations for multiple geographic locations

• Manage process SLA’s

• Attrition management and people management

• Drive team performance through team leaders

• Align stretch assignment to identified resources and monitor delivery

• Drive continuous business improvements

• Add value proposition to all business activities

• Identifying projects and improvement areas to drive order to cash

• Ensure all projects identified are long term business solutions

• Assign schedules, coordinate staff and allocate resources to ensure efficiency and productivity are maximized

• Documenting business processes, best practices, standards, templates and operating procedures to optimize IT project development

• Manage key business metrics, SLA's & KPI's

• Operational excellence and reduction of workload through streamlining

• Weekly and Monthly Performance Reporting to Client and Customer

• Managing a team of Graphic designers for Publishing Client

• Attrition/Retention Management, Engagement Activities

• Drive Continuous Improvement in the team along with metrics improvement

• Recognize and celebrate team and team member accomplishments and exceptional performance

• Manage SLA, AHT, Quality, Performance appraisals, 1on1’s, Attendance and Attrition

• Handling escalations at various levels; generate reports to gauge performance based on client KPI’s

• Establish effective communication with Onshore Clients based on business requirement

• Worked on ticketing process, worked on automation of day to day work

• Work on Projects using concepts of Six Sigma & Lean for process improvement

• Structured Second line reporting templates & dashboards

• Streamlined work assignment and ticket tracking mechanism