SHABNAM SHAIKH
Senior Analyst, FX Technical Onboarding
Bangalore
Summary
PMP Certified Senior Analyst, FX Technical onboarding with nearly 13 years of experience across major financial institutions including London Stock Exchange Group (LSEG), Refinitiv, and Thomson Reuters. Proven expertise in solution design, end-to-end project delivery, capital markets technology, and client onboarding. Adept at bridging the gap between business stakeholders and technical development teams, driving requirement gathering, gap analysis, trade surveillance, and Agile delivery. Experienced in trade platforms, order management systems (OMS/RMS), market data, and risk/governance frameworks.
Senior analyst with robust background in data analysis, financial modeling, and strategic planning. Known for strong collaboration skills and adaptability in fast-paced environments. Adept at leveraging advanced analytical tools and methodologies to drive impactful business decisions. Consistently delivers results through teamwork and solutions-focused approach.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Senior Analyst, FX Technical onboarding
LONDON STOCK EXCHANGE GROUP (REFINITIV)
09.2020 - Current
- Coordinate with key stakeholders across Financial Markets project teams to agree on project timelines, align funding, and enforce governance standards in close partnership with Technical Development Managers.
- Lead cross-discipline teams to keep projects on schedule, managing scope, deliverables, and critical milestones across end-to-end delivery cycles.
- Facilitate stakeholder workshops; meticulously document action items, functional specifications, decisions, and track project deliverables through completion.
- Work closely with business SMEs to gain a deep understanding of core operational processes and translate user needs into clear technical specifications.
- Identify, document, and escalate risks and issues to Product Owners, Business Owners, and Program Management with proposed mitigation strategies.
- Partner with engineering teams to map high-level requirements into detailed user stories and epics within JIRA, actively reviewing code/system change impact where required.
- Drive project testing cycles by creating comprehensive test packs and supporting User Acceptance Testing (UAT) for system and process enhancements.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Collaborated with cross-functional teams to enhance reporting accuracy and streamline operations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Frequently inspected production area to verify proper equipment operation.
- Conducted regular reviews of operations and identified areas for improvement.
- Automated reporting processes, reducing turnaround time for key deliverables significantly.
- Gathered, organized and input information into digital database.
Trading Specialist
REFINITIV
05.2018 - 09.2020
- Provided tier-3 trade/business support for institutional brokers regarding RMS, OMS, and algorithmic execution platforms.
- Gathered functional requirements from brokers for platform enhancements, translating business feedback into technical specs for development teams.
- Partnered with development squads to analyse code changes, review system behaviour, and resolve software bugs.
- Directed critical incident calls and major incident recovery management alongside senior LSEG leaders and cross-functional technology teams.
- Analysed existing trade processing tools and workflow practices to recommend process and system improvements.
- Built strong relationships with key stakeholders including counterparties, brokers, internal teams, regulators by maintaining open lines of communication.
- Conducted thorough trade reconciliations, ensuring compliance with regulatory requirements and internal policies.
- Mentored junior traders on best practices and market analysis techniques to improve team performance.
- Analyzed market trends to provide insights for trading strategies and investment decisions.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Contributed to the development of new trading products and services, increasing the firm''s competitive edge in the market.
- Collaborated with cross-functional teams to optimize trading operations and risk management protocols.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Mentored junior traders in developing their analytical skills and understanding of market dynamics for successful execution of trades within established risk parameters.
- Collaborated with cross-functional teams to develop comprehensive financial models for predicting market trends.
Dealing Specialist
THOMSON REUTERS
02.2016 - 05.2018
- Managed end-to-end order lifecycles, permissions, monitoring, and billing workflows for financial market platforms.
- Evaluated operational metrics, volume trends, and SLA performance to deliver data-driven process improvement proposals.
- Partnered with cross-functional teams to investigate complex trade/order setup issues and formulate systematic solutions.
- Led cross-functional teams to implement process improvements enhancing operational efficiency.
- Developed strategic initiatives to drive client engagement and satisfaction across various platforms.
- Facilitated stakeholder meetings to align project objectives and enhance collaboration across departments.
- Evaluated existing workflows, recommending optimizations that reduced turnaround times significantly.
- Improved communication between departments by establishing regular meetings and implementing collaboration tools.
- Increased customer satisfaction by effectively resolving issues and providing exceptional service.
- Consistently met deadlines under pressure by prioritizing tasks effectively and delegating responsibilities appropriately.
- Mentored junior staff members, promoting professional development and knowledge sharing within the team.
- Designed training programs that increased employee skill sets, leading to higher job satisfaction rates.
- Collaborated with cross-functional teams to drive project success and meet organizational goals.
Lead Analyst Accounts Receivable & Dispute Managem
IBM INDIA PRIVATE LIMITED
01.2013 - 02.2016
- Led operational workflows within SAP environments for order-to-cash and dispute resolution.
- Developed training frameworks for incoming analysts and tracked team metrics against stringent SLAs.
- Led cross-functional teams to analyze data and develop strategic insights for business improvement.
- Facilitated workshops to identify process inefficiencies and implement targeted solutions.
- Mentored junior analysts, fostering skill development and promoting a culture of continuous improvement.
- Streamlined reporting processes, enhancing accuracy and reducing turnaround time for critical metrics.
- Collaborated with stakeholders to define project scopes, ensuring alignment with organizational goals.
- Conducted risk assessments and scenario analyses to inform strategic planning initiatives.
- Leveraged advanced analytics techniques to uncover hidden patterns in large datasets, enabling more effective targeting of sales and marketing efforts.
- Improved overall team efficiency by streamlining processes and implementing new analytical tools.
- Collaborated with stakeholders to develop actionable insights from complex datasets, driving informed strategic decisions.
- Developed strong relationships with clients, resulting in increased trust and repeat business engagements.
- Presented findings to senior leadership, effectively communicating complex data-driven insights in an easily digestible format for non-technical audiences.
- Led cross-functional teams for successful completion of projects, ensuring timely delivery and client satisfaction.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
Order Management Analyst
ORACLE INDIA PVT. LTD.
02.2010 - 08.2012
- Validated and booked sales orders using Oracle R12.
- Facilitated alignment meetings across Finance, Collections, Operations, and Sales to ensure smooth workflow delivery.
- Streamlined order processing to enhance accuracy and reduce lead times.
- Coordinated with cross-functional teams to resolve order discrepancies efficiently.
- Analyzed order data trends to identify process improvement opportunities.
- Managed customer inquiries regarding order status and fulfillment policies.
- Implemented automated solutions for tracking order lifecycle and inventory levels.
- Led initiatives to optimize inventory replenishment strategies, increasing responsiveness.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
Education
MBA - Analytics & Data Science
Sikkim Manipal University
Bengaluru, IndiaBachelor of Computer Applications (BCA) - Computers
Karnatak Uuniversity of Dharwad
Karnatak, IndiaSkills
Domain Knowledge: Capital Markets, Financial Markets, Trade Operations, OMS/RMS, Algos, Client Onboarding, Order-to-Cash (O2C)
Business Analysis & Agile: Business Requirements Documents (BRD), Functional Specifications, Gap Analysis, User Stories, Epic Mapping, Agile/Scrum Development, Acceptance Testing (UAT)
Client management
Client relationship management
Data analysis
Performance monitoring
Report preparation
Advanced Excel
Stakeholder communication
Investor relations
Tech-Savvy
Tableau software
Statistical modeling
Scenario planning
Analytical thinking
MS Excel
Project management
Team collaboration and leadership
Deadline adherence
Multiple priorities management
Process improvements
Root-cause analysis
Business operations analysis
Documentation and reporting
Risk analysis
Regulatory compliance
Data research and validation
System analysis
Process enhancement
Issue identification
SQL programming
Information gathering
SQL and databases
Strategic planning
Incident reporting
Certification
Project Management Professional (PMP) — Project Management Institute (PMI)
Timeline
Senior Analyst, FX Technical onboarding
LONDON STOCK EXCHANGE GROUP (REFINITIV)
09.2020 - Current
Trading Specialist
REFINITIV
05.2018 - 09.2020
Dealing Specialist
THOMSON REUTERS
02.2016 - 05.2018
Lead Analyst Accounts Receivable & Dispute Managem
IBM INDIA PRIVATE LIMITED
01.2013 - 02.2016
Order Management Analyst
ORACLE INDIA PVT. LTD.
02.2010 - 08.2012
MBA - Analytics & Data Science
Sikkim Manipal University
Bachelor of Computer Applications (BCA) - Computers
Karnatak Uuniversity of Dharwad
Work Availability
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