Shabnam Zafri

• Manage daily logistics and operational activities, ensuring smooth execution of
transportation and delivery processes.
• Handle workforce coordination, vendor management, operational reporting, and tracker
updates.
• Collaborate with cross-functional teams to achieve operational goals and improve service
performance.
• Resolve operational issues proactively and implement process improvements to enhance
efficiency and customer satisfaction.
• Monitor key operational metrics and support continuous improvement initiatives.

• Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
• Coordinated facility maintenance schedules, ensuring timely completion of repairs and services.
• Enhanced communication between departments by developing a centralized system for submitting maintenance requests and tracking progress.
• Oversaw annual budget to handle supply, labor and maintenance needs.
• Streamlined communication processes between departments, enhancing collaboration and responsiveness.
• Updated tracking system monitoring facilities-related materials, supplies and equipment.
• Led cross-functional teams in project initiatives, improving operational workflows.
• Enhanced facility safety by conducting regular inspections and identifying hazards.
• Liaised with IT department to ensure reliable tech support for all facility operations.
• Mentored junior staff on best practices in facilities management and operations support.
• Coordinated with vendors for timely maintenance services, ensuring operational efficiency.
• Coordinated with cleaning staff to maintain high standards of cleanliness and hygiene.
• Reduced downtime in facility equipment by establishing preventive maintenance schedule.

• Managed administrative operations, office systems, staff coordination, and documentation.
• Organized meetings, communications, reporting activities, and office workflows.
• Supported operational efficiency through effective coordination and process management.

• Managed records, reporting, counselling activities, and administrative operations.
• Supported management functions through documentation, communication, and
coordination.