Shacara Roberts
1604 E Centennial
Summary
Dynamic team leader with a proven track record at Indiana University Health, enhancing patient care and operational efficiency. Recognized for developing training programs and implementing process improvements, resulting in reduced wait times. A reliable and organized professional dedicated to mentoring staff and fostering collaboration to achieve exceptional service outcomes.
Overview
10
10
years of professional experience
Work History
Team Leader
Indiana University Health
Muncie, IN
10.2020 - Current
- Led multidisciplinary teams to enhance patient care delivery and operational efficiency.
- Developed training programs for staff to improve clinical workflows and service quality.
- Implemented process improvements that streamlined patient intake procedures, reducing wait times.
- Coordinated cross-departmental communication to ensure alignment on patient management strategies.
- Mentored junior staff in best practices for patient care and operational excellence.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Associate
Childrens Place Inc.
Muncie, IN
02.2020 - 09.2020
- Assisted in inventory management to ensure product availability and accuracy.
- Collaborated with team members to enhance customer service strategies and improve satisfaction.
- Developed and implemented efficient merchandising displays to optimize sales potential.
- Conducted regular audits of stock levels, identifying discrepancies and recommending solutions.
- Trained new associates on operational procedures, fostering a collaborative work environment.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Team Member
Burger King
Muncie, IN
05.2016 - 10.2019
- Maintained cleanliness and organization of workstations to ensure compliance with health and safety standards.
- Assisted in preparing food items according to company recipes and specifications, ensuring quality control.
- Provided excellent customer service by taking orders and addressing inquiries with professionalism and efficiency.
- Collaborated with team members to meet daily operational goals during peak hours, enhancing workflow management.
- Operated kitchen equipment safely and effectively, adhering to all operational guidelines for food preparation.
- Adapted quickly to changing demands in a fast-paced environment, contributing to overall team performance success.
Education
High School Diploma -
Lake Michigan College
Benton Harbor, MI09.2012
Skills
- Fast Learner
- Reliable
- Hard worker
- Organized
- Dedicated
Timeline
Team Leader
Indiana University Health
10.2020 - Current
Associate
Childrens Place Inc.
02.2020 - 09.2020
Team Member
Burger King
05.2016 - 10.2019
High School Diploma -
Lake Michigan College