Shadab

OnGrid provides comprehensive background verification services that can be customized to any requirement for any industry. Every business has a different purpose for verification and compliance, and hence we offer tailor-made solutions for your unique background check needs.

Responsibilities : Team Management and set-up of International operations.

• Oversee all aspects of background screening operations, including team management, process optimization, and quality assurance.
• Lead a team of 40 professionals, providing guidance, coaching, and performance feedback to ensure high productivity and morale.
• Develop and implement strategic initiatives to improve efficiency, accuracy, and turnaround time for background screening processes.
• Collaborate with cross-functional teams to identify areas for improvement and implement solutions to streamline operations.
• Maintain compliance with relevant regulations and industry standards, ensuring adherence to best practices and data security protocols.
• Analyze data and metrics to track performance, identify trends, and make data-driven decisions to enhance operations.

Responsibilities : Team Management: -

• I Support and manage a group of teams in background screening operations.
• Works closely with Team Leaders and support functions to ensure timely completion of new hire screening and rescreening for our colleagues across the globe.
• Developing relationships with key stakeholders across Global People team and the organisation, especially Child Protection, Internal Audit, Risk, Fraud investigations, Procurement and Vendor Management, to ensure understanding of and compliance with PAS standards.
• Working with HRSSC leadership and PAS team leaders to deliver and continuously improve the delivery of employee screening services.
• Taking feedback from candidates and hiring managers to share their experience with the PAS team.
• Stays up to date with compliance and stakeholders' requirements; delivers clear and consistent instructions to the teams. Addresses employee queries, issues, and responds to staff's feedback.
• Motivates and inspires team members to build engagement and increases retention of employees. Performance & Quality:
• Responsible for delivery of SLA's, KPI's, quality and compliance metrics.
• Sets goals aligned with the company's strategic priorities.
• Responsible to close half and yearly performance discussion on SAP.
• Get monthly envaulted on basis of internal QMF.
• Handles escalations and ensures appropriate measures are taken to avoid them in the first place; also creates a sense of urgency and severity.
• Organizes and drives regular audits of work in progress; performs close monitoring of adherence and quality of work by the operations team. Governance & Reporting: -
• Maintain and publish reports for stakeholders' requirements.
• Prepare and present weekly/monthly/quarterly review presentations.
• Conducts periodic performance and career path discussions in accordance with British Council policies; coaches team members to maximize performance and achieve career

Helloverify is a leading background screening company in India. We provide a compliant & robust background screening process to help large enterprises, small businesses, start-up's and individuals to build successful relationships with their applicants based on trust and compliance. Responsibilities:

• Responsible for the day-to-day supervision of a group of teams in background screening operations- Internal quality.
• performance and attendance monitoring in accordance with organization policy.
• Effectively coaching direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
• Identifying performance related issues, develop an action plan for improvement, implementing corrective action, up to and including termination of employment.
• I ensure service delivered meets contractual Key Performance Indicator ('KPIs') expectations.
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
• Meeting performance metrics and service level agreements as defined in SOW.

(1 year 4 months) FIS is an American Fortune 500 company which offers a wide range of financial products and services. Headquartered in Jacksonville, Florida, FIS employs approximately 62,000 people worldwide; Responsibilities: I was responsible to resolve customer inquiries related to their respective credit reports on voice call and emails (USA).