Shadab Ahmad
Head of Sales & Client Engagement
Pune
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. A motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
Work History
Head of Sales & Client Engagement
Vertedge Business Solutions LLP
Pune
8 2023 - Current
- Target and secure new business opportunities in US, CA, and UKI markets, focusing on media houses and enterprise accounts
- Convert leads to clients through effective discovery calls set by inside sales agents
- Manage onboarding processes, including vendor form completion and client account setup
- Oversee full lifecycle of 12 client accounts across NAM, EMEA, and IN regions, ensuring monthly order receipt and confirmation
- Coordinate with clients weekly and operations team daily to ensure smooth workflow and target achievement
- Drive revenue growth through upselling, incremental sales, and managing rush campaigns.
- Streamlined sales processes, resulting in enhanced efficiency and increased productivity.
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
Key Accounts Manager
Intent Amplify Private Limited
Pune
03.2022 - 05.2023
- Managed 17 client accounts across NAM and EMEA regions from initiation to completion
- Confirmed monthly orders, ensuring compliance with account lists, suppression lists, and program specifications
- Maintained weekly client communication and daily operations coordination to meet targets
- Conducted rejection analysis and drove revenue growth through upselling and incremental sales
- Ensured timely completion of quarterly projects, contributing to consistent business growth.
- Tracked key performance metrics regularly, ensuring constant improvement in account management strategies over time
- Identified new business opportunities by analyzing industry trends and competitor activities
Key Accounts Manager
Xponential Data Business Services (XDBS)
Pune
03.2019 - 03.2022
- Managed client relationship with one of their largest clients, IBM, ensuring quarterly order receipt and confirmation
- Ensured adherence to account lists, suppression lists, and specifications for all orders
- Coordinated with clients twice a week and operations team daily to meet targets and maintain smooth operations
- Conducted rejection analysis and ensured timely completion of quarterly projects.
- Developed a comprehensive understanding of customers'' needs, enabling targeted up-selling and cross-selling efforts
- Conducted regular account reviews to monitor progress, identify opportunities, and address concerns
- Assisted marketing team in creating promotional materials that resonated with target audience segments effectively
- Maximized revenue growth for strategic clients through effective management of sales opportunities
Subject Matter Expert (SME)/Team Leader
Selling Simplified Inc
Pune
08.2016 - 02.2019
- Led a team of 30-45 BDEs for various campaigns across APAC, US, and EMEA regions
- Conducted pre-shift and post-shift team huddles, set daily targets, and implemented floor incentives
- Assigned campaigns based on monthly plotter requirements and delivery needs
- Briefed team on campaign details and ensured target achievement on a daily basis
- Managed team attendance, adherence, and leave tracker to maintain low shrinkage
- Improved processes and ensured client satisfaction and overall target accomplishment.
- Mentored junior team members, contributing to their professional growth and development.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Collaborated with management to identify and prioritize new development concepts.
National Accounts Manager - Business Development
Multibrands International Limited
Pune
12.2011 - 07.2016
- Led a team of 6 Key Accounts Executives/Business Development Executives, handling the entire UK market
- Managed national accounts, wholesale markets, discounters, and DIY stores
- Contacted existing clients and prospects for business development in the UK
- Responsible for hiring and training BDEs and traveled across the UK for client meetings and trade fairs.
- Conducted market research to identify customer needs and preferences.
- Analyzed market trends to identify emerging opportunities for account expansion and growth.
- Negotiated advantageous contracts, ensuring profitability and customer satisfaction.
- Conducted competitive analysis studies to better understand industry landscape while formulating targeted strategies.
- Engaged in regular communication with clients, addressing concerns promptly to maintain trust and rapport.
Floor Manager
La Porchetta
Melbourne
08.2008 - 11.2011
- Promoted from Coffee Maker and Bartender to Floor Manager at a leading Italian restaurant chain in Melbourne, VIC, AU
- Managed floor operations and ensured high customer satisfaction.
- Managed store inventory and stock levels to maintain availability of products
- Managed team of 11 employees to maintain smooth-running operations of shop floor
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently
- Coordinated with suppliers to ensure timely delivery of inventory, contributing to a seamless operation
- Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods
Senior Customer Care Executive
R Systems Pvt Ltd
Noida
11.2006 - 06.2008
- Handled cancellations, activations, and retention for US-based mobile gaming and music download services.
- Exceeded performance targets consistently, earning recognition as a top performer within the department
- Collaborated with cross-functional teams to address complex customer inquiries, resulting in timely solutions
- Mentored junior team members, improving overall team performance and cohesiveness
- Achieved high levels of customer retention through personalized attention and exceptional service
- Maintained clear lines of communication between customers and internal stakeholders, ensuring timely resolution of all queries
Senior Customer Support Executive / Quality Analyst
BaxyInfosol Ltd.
Gurugram
01.2002 - 10.2006
- Ensured quality for a sales team of 15-20 people, handling processes like Talk Talk, Toucan, T-Mobile, and One Bill Telecom (B2B).
- Served as an escalation point for challenging customer cases, applying advanced problem-solving skills to reach satisfactory resolutions.
- Implemented quality assurance measures for consistent delivery of top-notch customer service across all channels.
- Mentored junior team members by sharing expertise on industry best practices in customer service management.
- Provided exceptional support to high-value clients, ensuring retention and fostering long-term relationships.
- Conducted regular performance reviews for team members to identify areas of improvement and provide constructive feedback.
Education
Bachelor of Arts (BA) - Arts
University of Delhi
New Delhi 05.1997 - 05.2000
Skills
Sales
Key Account Management
Business Development
Negotiation Expertise
Pipeline Management
Sales Presentations
Key Account Growth
Sales Planning
Client Relationship Management
Revenue Growth
Salarydrawn
₹16.40L Per Annum (₹1.35L per month)
Personal Information
- Notice Period: NA
- Date of Birth: 12/28/80
- Marital Status: Single
Skills
Sales
Key Account Management
Business Development
Negotiation Expertise
Pipeline Management
Sales Presentations
Key Account Growth
Sales Planning
Client Relationship Management
Revenue Growth
Timeline
Key Accounts Manager
Intent Amplify Private Limited
03.2022 - 05.2023
Key Accounts Manager
Xponential Data Business Services (XDBS)
03.2019 - 03.2022
Subject Matter Expert (SME)/Team Leader
Selling Simplified Inc
08.2016 - 02.2019
National Accounts Manager - Business Development
Multibrands International Limited
12.2011 - 07.2016
Floor Manager
La Porchetta
08.2008 - 11.2011
Senior Customer Care Executive
R Systems Pvt Ltd
11.2006 - 06.2008
Senior Customer Support Executive / Quality Analyst
BaxyInfosol Ltd.
01.2002 - 10.2006
Bachelor of Arts (BA) - Arts
University of Delhi
05.1997 - 05.2000
Head of Sales & Client Engagement
Vertedge Business Solutions LLP
8 2023 - Current
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