Workforce Management Software - INFORM
SHADAB DAWRE
Senior Executive Airport Operations & Customer Service
Panvel,MH
Summary
Strategic leader driving organizational success through effective team collaboration and high-impact strategies. Experienced in operational management, project oversight, and stakeholder engagement, delivering measurable results in evolving business environments.
Overview
5
5
Languages
2
2
Certifications
7
7
years of professional experience
Work History
Customer Service Senior Executive.
Indigo Airlines.
07.2022 - Current
- Promoted company brand and unique offerings through tailored customer interactions that enhanced customer satisfaction.
- Delivered exceptional customer service by actively engaging clients and employing effective listening and interpersonal skills to address needs.
- Educated clients on essential travel information, including travel times, transportation connections, and medical and visa requirements to ensure seamless travel experiences.
- Resolved passenger inquiries regarding bookings, flight changes, and fare rules with accurate, timely communication.
- Processed check-in, boarding, and special assistance requests while maintaining service standards and compliance.
- Coordinated baggage irregularities, delay updates, and recovery steps to reduce passenger inconvenience.
- Managed reservation amendments, cancellations, and refunds using airline systems with strong attention to detail.
Executive Tele Supply
Spinny Cars
08.2021 - 06.2022
- Built strong relationships with field operations team to support business development opportunities and improve service and provide on-time car deliveries.
- Completed daily cold calling and outreach to build sales pipeline.
- Maintained organized records for review data and provided weekly updates.
- Executed daily cold calling and outreach to expand sales pipeline.
Customer Service Professional
SITEL Pvt Ltd
09.2019 - 12.2020
- Exceeded performance goals through resourceful and organized customer interactions that prioritized solutions.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Ensured customer satisfaction by implementing strategies that directly addressed needs and resolved concerns.
Education
Bachelor of Commerce - Accounting and Finance
University of Mumbai
Mumbai04-2019
MBA - Project Management
Manipal University Jaipur
Jajpur, India 04.2001 -
Skills
- Passenger Management
- Microsoft Office
- Strategic planning
- Documentation management
- Conflict resolution
Workflow planning
Team leadership
Customer-oriented
Workflow management
Accomplishments
- Awarded with Peer Award for unconditional kindness and selflessness towards Team from Indigo Airline.
- Awarded with Customer First award from Indigo Airline for Outstanding Customer experience.
- Appreciation Certificate for Volunteering in AVISHKAR research conventional.
Additional Information
i Would Like to share About my 5 years of experirnce and the skills and people management that i have .Also i have got trained on many things like basic aviation security,INFORM WORK FORCE APPLICATION,Dangerous Goods Regulations
Software
Certification
Certified with Airport Handling Operation from Indigo Airline
Interests
Swimming, Cooking, Playing Badminton
Section name
- Height : 180 cm
- Weight : 67 kgs
- Passport : R2949454
- Father / Legal Guardian: ABDUL REHMAN NAZIR AHMED DAWRE
- Name of Mother: SHAHEEN ABDUL REHMAN DAWRE
- Address: KUMBHAR ALI, GOREGAON
- MANGAON, RAIGAD
- PIN: 402103, MAHARASHTRA, INDIA
- File No. TH2061215680417
Traveling,Collecting Currencies, Dance
Traveling To Heritag places , and leaened new cultures and collecting currerncies from differnt countries and differnrnt styele
Timeline
Customer Service Senior Executive.
Indigo Airlines.
07.2022 - Current
Executive Tele Supply
Spinny Cars
08.2021 - 06.2022
Customer Service Professional
SITEL Pvt Ltd
09.2019 - 12.2020
MBA - Project Management
Manipal University Jaipur
04.2001 -
Bachelor of Commerce - Accounting and Finance
University of Mumbai