Shadab Jabbar Khan
Project Manager
Delhi
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing cloud migration projects and small application changes/ upgrades in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
9
9
Certifications
3
3
Languages
Work History
Project Manager
IBM India Pvt. Ltd.
Noida
11.2014 - Current
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Planned, designed, and scheduled phases for large projects.
- Developed and initiated projects, managed costs, and monitored performance.
- Provided detailed project status updates to stakeholders and executive management.
Sales Management Advisor / Business Advisor
IBM India Pvt. Ltd.
Noida
11.2014 - 09.2021
- Design, monitor and track sales & pipeline management system to ensure target achievement within time.
- Provide business insights & advisory support to CXO team for effective business decisions and action.
- Ensure successful business transition while identifying automate possibilities to optimize FTE utilization.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Cross department interlock towards transparency, fast turnaround & achievement of common goals.
- Lead projects & initiatives while ensuring timely completion, revenue improvement & cost effectiveness.
- Support Market: Europe / DACH – Insurance, Banking, Travel and Transportation and Automobiles.
Process Manager – Operations / Transition
Vam Infosys Pvt. Ltd.
Jaipur
12.2012 - 10.2014
- Direct Reporting to the Director of the Company.
- Support Department for migration of new process.
- Responsible for RFI, RFP and SLA Documentation.
- As a manager had reporting of 15 team members operating from two different locations, that is India and Germany.
- Develop KPIs with team members and monitor individual performance and Consult performance appraisal.
- Assist in organizing process flow to ensure such processes are adequately staffed, trained and mobilized in accordance with internal performance standards.
- Ensure continued control over all operational functions through regular monitoring, and frequent meetings with all staff.
- Function as the contact point for escalated customer complaints and handle such cases effectively and professionally, exhibiting pro-activity and responsiveness to customer issues.
- Responsible for the management of day-to-day operations of the process and ensure adherence to processes, systems and schedules to drive service excellence, quality and productivity.
- Part of process improvement team to customize the process and eliminate non-value added activities.
Process Supervisor
DBOI Global Services
Jaipur
10.2010 - 12.2012
- Daily Team Reporting, Leave Management and Process Training.
- Managing a Team of 26 Members and looking after client annual balance confirmation requests.
- Work Allocation, Payment Flow Monitoring and assuring clear payment execution before RTGS and EBA Cut-Off.
- Ensuring the payment adhere to High Risk Media Policy (Compliance Regulatory requirements).
- Swift Messaging includes Cash Management through Direct or Correspondent Banking.
- Experience in Corresponding Banking and execution of Non-STP Payments through SWIFT Messaging, via MT 103, MT 202, MT 200, MT 204 & MT 109.
- Reporting of team and process related information resulting in successful operational activities.
Senior Transition Specialist
CSC (Computer Sciences Corporation) Now DXC Technologies
Noida
06.2008 - 09.2010
- SME (Service Management Expert) for the newly developed Translation Tool; Working on Remedy and providing translation of the tickets; Managing entire translation process, i.e.
- Work allocation, review, timely delivery; Building weekly report for the process, procedure and work estimation; Conducting Interviews and German Language Sessions for the Technical Team Members.
- Partnered with business teams to understand needs and mitigate potential problems.
Office Assistant cum Secretary
The Waves It-Netze
Dubai
12.2007 - 05.2008
- Coordinating with our German office colleagues and other German clients.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Communication and Office correspondence, attending & supervising meetings.
- German Language translation and correspondence and all other assignments required in day to day organization work processing within the Germany office and clients.
Senior Associate - Translation Services
CSC (Computer Sciences Corporation) now DXC Technologies
Noida
08.2006 - 12.2007
- Translation of Insurance Process and Technical Process; German classes sessions and interviews.
- Manage work distribution and look after the German process in manager’s absence.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Developed a deep understanding of customer service principles and customer service best practices.
- Gained customer trust by providing knowledgeable and accurate information in both English and German.
German Language Specialist
I-Energizer Inc.
Noida
09.2004 - 08.2006
- Web and Voice Support to SOE and NCSoft Departments for German customers; Providing Technical and Billing Support to SOE and Billing Support to NCSoft Clients; Managing Team of 8, as an Acting Team Lead and Trainer for the Process taking Daily Briefing and De-Briefing Sessions for the team, along with quality check of other team members; Weekly Training and Process updates for the team
- Training the new members of the team about the Product and Project.
Education
MBA - International Business and Operations
Institute of Management Technology (IMT) - Ghaziabad
Ghaziabad 04.2006 - 03.2009
Bachelor of Arts - Political Science
Dyal Singh College
New Delhi 04.2002 - 03.2006
Skills
Project Management
Project planning and development
Change Control Processes
Process Transition & AutomationInternational Business Development
Operations Management
Client Relationship ManagementBusiness OperationsStakeholder Management
Budgeting & Forecasting
Certification
IBM Certification, Project Manager – Hybrid Cloud Manager, 2022
Accomplishments
- Improved customer satisfaction ratings by 34% in 2023.
- IBM “Trusted Advisor Program” Certified by panel of Directors.
- Functionally manage Team in three different locations including an International City Mexico.
- Identified as “Top Weekly Sales Analytics Insight (WSAI)” for consecutive 2 years (2017 and 2018).
- Received Manager’s Choice Awards (Twice from different Managers).
- Received stakeholder multiple appreciations through BlueThxs and Blue Points
- Eminence & Excellence Award under “Dare to Create Original Ideas” category in 2018.
Personal Information
- Date of Birth: 10/05/83
- Nationality: Indian
- Marital Status: Married
Passport
Hold's valid password with validity till 2027 (detail shall be provided on request)
References
References can be furnished on request
Timeline
Project Manager
IBM India Pvt. Ltd.
11.2014 - Current
Sales Management Advisor / Business Advisor
IBM India Pvt. Ltd.
11.2014 - 09.2021
Process Manager – Operations / Transition
Vam Infosys Pvt. Ltd.
12.2012 - 10.2014
Process Supervisor
DBOI Global Services
10.2010 - 12.2012
Senior Transition Specialist
CSC (Computer Sciences Corporation) Now DXC Technologies
06.2008 - 09.2010
Office Assistant cum Secretary
The Waves It-Netze
12.2007 - 05.2008
Senior Associate - Translation Services
CSC (Computer Sciences Corporation) now DXC Technologies
08.2006 - 12.2007
MBA - International Business and Operations
Institute of Management Technology (IMT) - Ghaziabad
04.2006 - 03.2009
German Language Specialist
I-Energizer Inc.
09.2004 - 08.2006
Bachelor of Arts - Political Science
Dyal Singh College
04.2002 - 03.2006