SHADAB KAZI
Retail Sales Professional
Pune,MH
Summary
Dynamic and results-driven Sales & Retail Operations Professional with 10+ years of experience driving revenue growth, leading high-performance teams, and delivering exceptional customer experiences across telecom and consumer electronics. Proven expertise in consultative selling, store management, process optimization, and after-sales support. Recognized for surpassing sales targets, strengthening customer relationships, and executing operational excellence across multiple retail environments.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
14
14
years of professional experience
Work History
Store Manager
Bharti Airtel Limited
12.2016 - 11.2019
- Promoted from contractual role to direct payroll due to consistent performance and operational excellence.
- Led end-to-end store operations covering sales, service quality, team management, compliance, and inventory control.
- Consistently achieved store revenue and profitability targets through strategic sales planning and process improvement.
- Ensured 100% compliance and successful completion of internal and external audits.
- Implemented local marketing initiatives, in-store promotions, and customer engagement activities to drive footfall and conversions.
- Trained and coached store staff on sales techniques, grooming standards, customer communication, and operational protocols, improving overall team performance and customer experience.
Store Manager
Genius Consultants Ltd (Contractual for Bharti Airtel)
12.2013 - 02.2016
- Supported retail store activities including sales floor operations, customer support, and inventory handling.
- Ensured strong merchandising standards and contributed to day-to-day operational efficiency.
- Demonstrated strong product knowledge and customer engagement skills, leading to recognition and transition to Airtel’s direct payroll.
Store Manager
Notebook Hub
11.2011 - 12.2013
- Managed multi-brand laptop retail operations, including sales performance, customer experience, and inventory control.
- Conducted product demos, managed merchandising, and implemented promotional strategies to increase sales conversions.
- Directed daily sales activities and guided team members to improve product visibility and overall customer satisfaction.
Assistant Manager
Andromeda Marketing Pvt. Ltd.
05.2008 - 11.2011
- Managed operational delivery for a high-volume telecom process (IDEA), ensuring adherence to KPIs such as AHT, quality, and attendance.
- Conducted refresher training to enhance product knowledge and service performance.
- Executed employee engagement initiatives (R&R, coaching sessions) to boost motivation and reduce attrition.
SME Associate
Needs Pvt Ltd
05.2006 - 06.2007
- Promoted Airtel telecom offerings through customer engagement and field sales.
- Monitored team performance and supported frontline sales operations.
Education
Higher Secondary Certificate (XII) -
Poona College
01-2008
Skills
Customer service management
Operations management
Cash management
POS systems
Risk management
Work Planning and Prioritization
Outstanding communication skills
Strategic planning
Relationship building and management
Process improvements
Sales professional
Maximizing profitability
Strategic thinker
RECOGNITIONS
Best Store Manager — Notebook Hub (2012), SM NHIP Certified — Airtel (2013), “Double the Gross ADDs” Award, Maharashtra — Airtel (2017)
Timeline
Store Manager
Bharti Airtel Limited
12.2016 - 11.2019
Store Manager
Genius Consultants Ltd (Contractual for Bharti Airtel)
12.2013 - 02.2016
Store Manager
Notebook Hub
11.2011 - 12.2013
Assistant Manager
Andromeda Marketing Pvt. Ltd.
05.2008 - 11.2011
SME Associate
Needs Pvt Ltd
05.2006 - 06.2007
Higher Secondary Certificate (XII) -
Poona College