Shadab Khan
Customer Operations
Chandigarh
Summary
Accomplished Customer Operations Manager with a proven track record at Acting Associate Process Manager, where I transformed strategies into standard practices, enhancing customer satisfaction rates significantly. Expert in analytical thinking and strong communication, I excel in fostering employee engagement and driving continuous improvement. My approach has consistently resulted in increased loyalty and sales revenue, showcasing my technical aptitude and leadership skills.
Overview
6
6
years of professional experience
Work History
Customer Operations Manager
Acting Associate Process Manager
12.2021 - Current
- Transformed strategy into standard practice with measurable KPIs.
- Implemented quality control measures to ensure accuracy in all customer interactions, reducing errors and enhancing satisfaction rates.
- Promoted a culture of continuous improvement by encouraging feedback from staff members and taking action on their suggestions, fostering employee engagement and motivation.
- Mentored team members to advance their skills and knowledge, fostering growth within the company.
- Coordinated with other departments to resolve inter-departmental challenges that affected service delivery, promoting seamless collaboration across functions.
Customer Service Representative
Analyst
01.2020 - 12.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sales Manager
Relationship Manager
10.2018 - 12.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Bachelor Of Arts - Arts
Ignou
Chandigarh Skills
Strong communication skills
Analytical thinking
Technical aptitude
Data analysis
Timeline
Customer Operations Manager
Acting Associate Process Manager
12.2021 - Current
Customer Service Representative
Analyst
01.2020 - 12.2020
Sales Manager
Relationship Manager
10.2018 - 12.2019
Bachelor Of Arts - Arts
Ignou