Shadab Peshimam
Sr Client Services Manager
Bangalore
Summary
Dedicated and strategic client services manager with over a decade of experience in customer success, stakeholder engagement, and operational excellence. Seeking a role that complements my professional experience and offers opportunities for growth.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
Work History
Sr. Client Services Manager II
Akamai NA - Pubsec SLED
10.2022 - Current
- Manage a $25M+ annual revenue client portfolio, focusing on strategic business and operational support.
- Delivered 85+ Akamai platform and portal demos, enhancing product awareness and customer engagement.
- Handled 80+ contract renewals end-to-end in collaboration with a key Akamai partner.
- Led critical object migration projects during client mergers/divestitures with zero downtime.
- Acted as escalation point for complex client issues across the portfolio.
- Delivered Security Product training as AMG Security SME and led process improvement initiatives.
- Facilitated Integrated Account Team (IAT) meetings and stakeholder alignment.
Client Services Manager Sr
Akamai - AMG NA, Majors
04.2021 - 09.2022
- Supported top US E-commerce clients with a $40M portfolio.
- Created business and financial reports to track adoption, usage, and ROI.
- Led high-stakes object migrations across mergers/divestitures.
- Trained new hires and contributed to performance review actions (PRAs).
Client Services Manager
Akamai - AMG Americas, PubSec Federal
05.2015 - 03.2021
- Supported US Federal clients with a $20M portfolio.
- Oversaw major platform migrations and strategic transitions.
- Managed projects like Sentinel (unbilled traffic), forced deprovisioning, and Prolexic policy migrations.
- Developed adoption and usage dashboards for stakeholders.
Account Service Manager
Akamai - Emerging Customer Group
07.2014 - 04.2015
- Owned the onboarding and early account lifecycle for new logos.
- Served as key contact during integration and implementation.
- Delivered non-technical Luna Control Center demos.
Business Support (ASM, CSM)
Akamai - ECG
07.2013 - 04.2015
- Managed cross-functional issue resolution and stakeholder escalations.
- Conducted invoice/traffic analysis and advised on contract structure.
- Supported Exceda Partner’s business model, handling 60% of business support requests.
Inside Sales Representative
Aayuja
02.2012 - 06.2013
- Engaged with technology companies to optimize sales strategies.
- Targeted decision-makers in SaaS/cloud sectors to pitch partnerships.
- Provided ON24 product demos and sales enablement insights.
Education
MBA - Finance
P.E.S Institute of Technology, VTU
BBM - Marketing
P.E.S Institute of Technology, BU
HSC - Science
Rizvi College
SSC - undefined
St. Stanislaus High School
Skills
- Customer Success Management
- Stakeholder Engagement
- Strategic Planning
- SaaS Product Knowledge
- Account Renewals & Retention
- Contract Migrations
Accomplishments
- - Nominated for Spot Award by Solutions Engineer for improving Inside Sales team efficiency.
- - Recognized by tenured Inside Sales Rep for quality contributions.
- - Appreciation for managing critical migrations and service escalations.
- - Acknowledged for contributions to new hire training, FCC migrations, and SLED renewals.
- - Key contributor to Vaccine Edge Integration, AMG Americas training programs, and more.
Section name
Open to Relocation | Remote & Hybrid Opportunities Preferred
Timeline
Sr. Client Services Manager II
Akamai NA - Pubsec SLED
10.2022 - Current
Client Services Manager Sr
Akamai - AMG NA, Majors
04.2021 - 09.2022
Client Services Manager
Akamai - AMG Americas, PubSec Federal
05.2015 - 03.2021
Account Service Manager
Akamai - Emerging Customer Group
07.2014 - 04.2015
Business Support (ASM, CSM)
Akamai - ECG
07.2013 - 04.2015
Inside Sales Representative
Aayuja
02.2012 - 06.2013
BBM - Marketing
P.E.S Institute of Technology, BU
HSC - Science
Rizvi College
SSC - undefined
St. Stanislaus High School
MBA - Finance
P.E.S Institute of Technology, VTU
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