Hi, I’m
Shadab Sayyed
Pune
Summary
Dedicated and customer-focused professional with 8 years of experience in providing exceptional customer service. Proven ability to handle challenging situations with a positive attitude and a commitment to ensuring customer satisfaction. Seeking a customer service position where I can leverage my skills to contribute to the success of the team and organization.
Overview
8
years of professional experience
Work History
Etraveli India Pvt Ltd
Customer Service Representative
02.2023 - Current
Job overview
- Respond to customer inquiries via email and live chat, addressing issues and providing timely and accurate information
- Resolve customer complaints and concerns in a professional and efficient manner, ensuring a high level of customer satisfaction
- Collaborate with cross-functional teams to escalate and resolve complex issues
- Process orders, returns, and exchanges, maintaining a keen eye for detail and accuracy
- Worked on various GDS like Amadeus, Sabre, Galileo, FareLogix, LCC, NDC Portals.
SpiceJet Pvt Ltd
Security/Customer Service Executive
11.2019 - 11.2022
Job overview
- Provided excellent service to guests and employees
- Secured premises and personnel by patrolling property and monitoring surveillance equipment
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and the general public.
Jet Airways(I) Pvt Ltd
Security/Customer Service Assistant
06.2015 - 06.2019
Job overview
- Maintained composure and professionalism while screening visitors during high volume periods
- Applied effective communication and interpersonal skills when interacting with all levels of personnel and the general public
- Responded to suspicious activities to investigate and resolve concerns with appropriate physical or verbal techniques
- Provided excellent service to guests and employees
- Greeted clients and guests professionally and courteously to cultivate and maintain a welcoming atmosphere.
Education
Pune University
Bachelor of Computer Science(Graduation)
University Overview
Percentage: 57%
Higher Secondary Certificate(H.S.C)
10.2009
University Overview
- Percentage: 60%
- Board: Pune Board
Secondary School Certificate(S.S.C)
08.2007
University Overview
- Percentage: 76%
- Board: Pune Board
Skills
- Good Grasping Power
- Keen Observer
- Reasoning Ability
- Unique
- Sportsman Spirit
Languages
Fluent English
Conversational Hindi
Diploma
Diploma in International Airlines and Travel Management
Awards Won
Won the Runners-up prize in Football in Inter-School Tournament organized by Zilla Parishad
Personal Information
- Height: 165cm
- Weight: 68
- Passport Number: L4658324
- Marital Status: Not Married
- Date of Birth: 04/19/92
- Nationality: Indian
Resume Date
11/09/23
Hobbies and Interests
- Traveling
- Workout in Gym
- Exploring Destinations
Timeline
Customer Service Representative
Etraveli India Pvt Ltd
02.2023 - Current
Security/Customer Service Executive
SpiceJet Pvt Ltd
11.2019 - 11.2022
Security/Customer Service Assistant
Jet Airways(I) Pvt Ltd
06.2015 - 06.2019
Pune University
Bachelor of Computer Science(Graduation)
Higher Secondary Certificate(H.S.C)
Secondary School Certificate(S.S.C)
Similar Profiles
Amrita BhusariAmrita Bhusari
Operations Manager at Etraveli India Pvt LtdOperations Manager at Etraveli India Pvt Ltd
Prasanna NewaskarPrasanna Newaskar
Second Line Agent at Etraveli India Pvt Ltd.Second Line Agent at Etraveli India Pvt Ltd.
Shyam HarjaniShyam Harjani
Customer Relations Team Leader at Etraveli India Pvt. Ltd.Customer Relations Team Leader at Etraveli India Pvt. Ltd.
Asad ShaikhAsad Shaikh
Team Leader at Etraveli India Pvt LtdTeam Leader at Etraveli India Pvt Ltd
Pratik ChaflePratik Chafle
Data Engineer Manager at SaksoftData Engineer Manager at Saksoft