Shadab Shaikh
.
Mumbai
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
3
3
Languages
Work History
Customer Sales Representative
FINMECH BUSINESS SERVICES
07.2024 - Current
- Credit Card Sales Executive – ICICI Bank (Third-Party Agency)
- I work on behalf of ICICI Bank to sell credit cards to customers who have shown interest through online websites or advertisements. I begin by greeting the customer and asking if they faced any technical issues or rejections while applying online. Then, I ask about their employment type—whether they are salaried or self-employed—and based on their monthly and yearly income, I explain the credit cards they are eligible for. I also inform them whether the selected card has any annual charges and clearly explain the benefits of the card they are interested in. Once a card is selected, I confirm whether the address on their documents matches their current address and collect the updated address if needed.
- After confirming these details, I collect basic customer information to fill out the credit card application. If the customer is new to the bank (NTB), I explain the video KYC process, including which documents they need and the questions the KYC officer might ask. I also collect supporting documents based on their employment type. For salaried customers, I check if they work in the public, private, or government sector. Public and private sector employees need to provide salary slips and bank statements, while government employees must also provide a service letter or certificate. For self-employed customers, I collect Income Tax Returns (ITR) and GST documents. After gathering all the required documents, I submit the application for further verification and processing of the credit card.
Data Entry Clerk
ROYAL BUCKET RESTAURANT
08.2023 - 03.2024
- I worked as a data entry clerk at Royal Bucket Restaurant in Ajman. My main job was to enter and update information about customer orders, daily sales, staff attendance, and stock levels. I used Microsoft Excel and the restaurant’s POS (point of sales) system to keep all records correct and organized. I also helped prepare weekly and monthly reports for the manager. I worked closely with the kitchen and store teams to make sure all items were in stock and available. I checked data for mistakes and made corrections when needed. My work helped the restaurant run better, with clean and accurate records every day.
Customer Care Associate
EUREKA OUTSOURCING SOLUTION
10.2021 - 05.2023
- Sales Executive – Loan Services (ICICI Bank – Third-Party Agency)
- Our main role was to sell personal loans on credit cards on behalf of ICICI Bank by calling customers and explaining the available loan offers. We spoke with customers to understand their needs and recommended the best loan options based on their requirements. If a customer was not interested, we explained the unique benefits of our loan products and tried to create interest by showing how it could help in their current or future situation.
- If a customer agreed to take the loan, we informed them about the loan amount they were eligible for, the tenure options, the processing fees, and the monthly EMI. We answered all their questions clearly and made sure they understood everything before transferring the call to the verification team to complete the process. Each day, I worked with fixed sales targets that I had to achieve by the end of the day.
Education
Graduate - Bachelor of Commerce
M.S. COLLEGE
MUMBAI, MAHARASHTRAHSC Board From Maharashtra Board
M.S. COLLEGE
Mumbai, IndiaSSC Boards From Maharashtra Boards
BHARAT ENGLISH SCHOOL
Mumbai, IndiaSkills
- Strong Communication: Able to speak clearly with customers and explain products in a simple, friendly way
- Customer Handling: Good at dealing with different types of customers and keeping them satisfied
- Sales Skills: Experienced in talking to people and helping them choose the right product or service
- Time Management: Always try to finish work on time and manage tasks properly
- Team Work: Comfortable working with others and helping team members when needed
- Basic Computer Knowledge: Familiar with using Excel, Word, and email for daily office work
- Target-Oriented: Always focused on meeting daily and monthly targets
- Problem Solving: Try to solve customer issues calmly and quickly
Personal Information
- Passport Number: U6066365
- Date of Birth: 01/04/03
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I hereby declare that the above mentioned information is correct up to my knowledge and I bear the sole responsibility for the authenticity of the above mentioned particulars.
Timeline
Customer Sales Representative
FINMECH BUSINESS SERVICES
07.2024 - Current
Data Entry Clerk
ROYAL BUCKET RESTAURANT
08.2023 - 03.2024
Customer Care Associate
EUREKA OUTSOURCING SOLUTION
10.2021 - 05.2023
Graduate - Bachelor of Commerce
M.S. COLLEGE
HSC Board From Maharashtra Board
M.S. COLLEGE
SSC Boards From Maharashtra Boards
BHARAT ENGLISH SCHOOL
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