SHADAB SHAIKH

Process end-to-end payroll for small business clients, ensuring accuracy and compliance with federal, state, and local regulations.
• Manage employee lifecycle updates including adding new hires, terminations, and compensation changes.
• Generate and analyze tax and compliance reports, supporting clients with accurate filings and audits.
• Provide payroll support and resolve client inquiries with a focus on timeliness, accuracy, and customer satisfaction.
• Collaborate with internal teams to improve payroll processes and reporting efficiency.

• Managed customer retention during the merger of O2 and Virgin Mobile, addressing concerns and persuading customers to migrate to O2.
• I was responsible for managing the team's NPS, ensuring we minimized detractors and consistently worked towards improving customer satisfaction and loyalty.
• Provided floor support and assisted new joiners in the office, helping them settle in and navigate their tasks
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

• Built and managed accurate sales pipeline to maintain high volume of activity.
• Used data analytics to identify and track sales trends and develop actionable insights.
• Established relationships with prospects and customers to promote product understanding and drive sales growth.
• Won new business by articulating full value of company's capabilities to prospects.

• Increased sales revenue by developing and implementing effective sales strategies.
• Developed a comprehensive understanding of competitor products, enabling strategic positioning of company offerings.
• Handled transferred calls from customer service at Three UK, engaging customers who were unaware of the purpose of the call.
• Utilized effective probing techniques to uncover customer needs and create value through tailored solutions.
• Identified opportunities to sell additional lines or services, ensuring customers understood the benefits of each offering.
• Maintained a strong focus on customer satisfaction while achieving sales targets.
• Applied excellent communication skills, empathy, and problem-solving to turn customer interactions into successful sales opportunities.
• I supported a new project with 20 team members, assisting them as they were new to the project and helping them get up to speed

• Assisted customers with booking amendments, including adding passengers and making changes to their reservations at TUI UK
• Proactively offered additional services such as premium seats, taxis, and upgraded rooms to enhance the customer's travel experience.
• Combined customer support with upselling, ensuring a seamless and enjoyable booking process.
• Drove revenue by providing tailored service offerings that aligned with customers' preferences and needs.
• Delivered excellent customer service while focusing on both satisfaction and business growth.
• During the COVID-19 pandemic, as many customers were frustrated, I handled escalated calls and resolved their concerns with patience and professionalism.