SHADAN AHMAD MOINI
Assistant Outlet Manager
Dhanbad,UP
Summary
Experienced hospitality manager with a proven track record of driving successful operations in fast-paced environments. Adept at fostering team collaboration and utilizing adaptive problem-solving skills to achieve measurable results. Skilled in inventory management, customer service, and staff training. Recognized for reliability and flexibility in meeting the ever-changing needs of the business.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Outlet Manager
Raffles
12.2023 - 12.2024
- Answered questions about store policies and addressed customer concerns.
- Supervised and effectively trained a team of 10 colleagues to decrease process lags and boost productivity.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Promoted business strategy by implementing improvements based on guest feedback.
- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
- Managed staff scheduling to ensure adequate coverage during peak business hours, resulting in reduced wait times for customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
F&B Supervisor – Bar & Restaurant
Raffles
01.2017 - 11.2023
- To assist the bar manager in efficiently managing the operation of two bars including the development and performance management of employees
- Oversaw the financial aspects of the operations, optimizing profits while ensuring the highest level of service quality is provided to hotel guests
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- To ensure the smooth conduct of the shift through customers-focused service delivery and effective staff supervision
- To assist management in running the outlets ensuring maximum guests satisfaction, consistent standards, thorough planning, organizing, directing and controlling the bar operations and administration
- Responsible for making duty roster
- Attending F&B meeting to give input for better operational strategies
- Responsible for the Beverage inventory for two bars
- Helping the restaurants for smooth functioning in the absence of the manager
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
F & B Executive – Coffee Shop
Fairmont
01.2016 - 10.2016
- Responsible to ensure that the outlet follows and adheres to the Reynard standards provided by the company
- To deliver high level of customer satisfaction, monitoring satisfaction scores through comment card and devise contingency plans on areas that need improvement
- Designed the restaurant layouts with regards to table allocation and planning
- Conducted training for the team for beverages
- Conducted role plays with the team to make them learn and understand the sequence of service
- Emphasis on building and maintaining strong client database to ensure their presence in promotional activities, theme and private gatherings
- Responsible for bar inventory
- Help in making the duty rota for the team
- Meeting the guest and taking their valuable feedbacks
Hotel Operational Trainee – Bar & Tea Lounge
Fairmont
09.2014 - 01.2016
- Responsible for bar inventory
- Responsible for the Kitchen Stewarding Items Inventory
- Responsible for holding the Section and providing the best service standard to the guest
- Part of the best bar from Times Nightlife
Education
B.Sc - Hospitality & Hotel Administration
IHM Kolkata
04-2014
Higher Secondary -
CBSE
04-2010
AISSCE (10TH Board) -
CBSE
04-2008
Skills
- Team Leadership
- Quality Service Delivery
- Training and Development
- Counseling
- Performance Appraisal
- Customer Experience Management
- Customer Satisfaction Surveys
- Coaching
- Scheduling and planning
- Operational efficiency
- Recruitment and hiring
- Problem-solving abilities
Accomplishments
- Was an integral part of the team which won the award for the Team of the quarter by bringing the scores up for the JD power and LQA.
- Have won the Award of Star of the month for the outstanding performance.
- Was awarded as the Wine Sommelier of the month twice for upselling wines and continuous outstanding performance, has been nominated 4 times for the same and was runner-up twice.
- Awarded Certificate of excellence for the guest satisfaction and feedbacks.
- Was recognized 4 times for the Maximum no. of wine bottles sold in a month.
- Have received Numerous comment cards with name for the outstanding service and have been recognized 5 times for maximum no. of comment cards.
Training
Underwent 17 weeks training programme as a part of the curriculum from THE PARK, Kolkata
Certification
WSET Level 1
ACCOR Global Leadership Programme
Timeline
Assistant Outlet Manager
Raffles
12.2023 - 12.2024
F&B Supervisor – Bar & Restaurant
Raffles
01.2017 - 11.2023
F & B Executive – Coffee Shop
Fairmont
01.2016 - 10.2016
Hotel Operational Trainee – Bar & Tea Lounge
Fairmont
09.2014 - 01.2016
B.Sc - Hospitality & Hotel Administration
IHM Kolkata
Higher Secondary -
CBSE
AISSCE (10TH Board) -
CBSE
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