Shalynn Kidwell
Indianapolis
Summary
Skilled Medical Administrative Assistant specializing in appointment scheduling and effective patient communication. Proven track record in maintaining patient confidentiality and ensuring compliance with healthcare regulations. Strong organizational abilities and attention to detail enhance operational efficiency. Dependable Medical Administrative Assistant with background in managing patient information, scheduling appointments and providing support to healthcare staff. Strong multitasking abilities, efficient in handling administrative tasks while maintaining high levels of accuracy. Noteworthy impact in improving office efficiency through implementation of electronic health record system. Skilled communicator adept at building relationships with patients and team members. Friendly Medical Office Assistant builds long-lasting relationships with patients. Highly skilled in performing both clerical and medical support tasks. Works independently and maintains superb interpersonal skills. Highly-dependable individual with sound understanding of medical laws and ethics. Superior communication and organization skills. Possessing personable, honest and compassionate demeanor.
Overview
25
25
years of professional experience
Work History
Medical Administrative Assistant
Otolaryngology Associates
Indianapolis
06.2015 - Current
- Scheduled surgeries and clinic appointments to optimize workflow.
- Managed biopsy, imaging, and lab order requests efficiently.
- Assisted surgeon with in-office procedures, ensuring patient comfort.
- Roomed patients promptly to maintain smooth clinic operations.
- Maintained calendar for surgeon, facilitating effective time management.
- Generated surgery forms with accurate ICD-10 and CPT codes.
- Conducted allergy skin testing and administered appropriate treatments.
- Sterilized instruments to uphold safety and hygiene standards.
Restaurant Kitchen Manager
Dale's Family Restaurant
Indianapolis
10.2012 - 06.2015
- Trained new kitchen staff on food handling techniques and safety regulations.
- Monitored sanitation practices to ensure compliance with health department standards.
- Oversaw meal preparation and food handling to promote safety.
- Conducted weekly inventories of food items in refrigerators and freezers.
- Ordered ingredients and supplies to maintain adequate kitchen inventory levels.
- Managed kitchen personnel, ensuring adherence to training and safety protocols.
- Developed weekly menus reflecting seasonal ingredients and customer preferences.
- Implemented quality control measures for consistent food quality and presentation.
Certified Dental Assistant
Germain Family Dentistry
Zionsville
02.2005 - 10.2012
- Assisted in patient preparation for dental procedures and treatments.
- Sterilized and organized dental instruments following strict safety protocols.
- Recorded patient medical histories and updated treatment plans accurately.
- Educated patients on post-treatment care and oral hygiene practices.
- Supported dentists during procedures by providing necessary tools promptly.
- Maintained inventory of dental supplies and placed orders as needed.
- Sterilized instruments and maintained infection control protocols.
- Maintained a clean working environment by sterilizing instruments and disposing of hazardous materials properly.
- Provided patient care and chairside assistance during dental procedures.
- Laid out dental instruments and equipment before procedures.
- Ordered dental supplies to maintain adequate inventory levels.
- Performed dental radiography procedures as directed by dentist.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Assisted in laboratory work such as pouring models, trimming dies, making temporaries.
- Set up trays for specific dental procedures according to established protocols.
- Educated patients on treatment procedures and post-procedure home care.
- Prepared materials for restorations, taking impressions, and fabricating temporary crowns.
- Responded promptly to patient inquiries via phone calls or emails in a professional manner.
- Supported dentist chairside with root canal and extraction procedures.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Fabricated custom teeth impressions and temporary restorations for patients from given samples.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
Certified Dental Assistant
Children's Dental Clinic
Indianapolis
05.2001 - 02.2005
- Assisted in patient preparation for dental procedures and treatments.
- Sterilized and organized dental instruments following strict safety protocols.
- Educated patients on post-treatment care and oral hygiene practices.
- Supported dentists during procedures by providing necessary tools promptly.
- Sterilized instruments and maintained infection control protocols.
- Maintained a clean working environment by sterilizing instruments and disposing of hazardous materials properly.
- Provided patient care and chairside assistance during dental procedures.
- Laid out dental instruments and equipment before procedures.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Set up trays for specific dental procedures according to established protocols.
- Ensured that all safety policies were adhered to while performing clinical duties.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Positioned patients for treatment by making chair adjustments and prepared necessary equipment for procedures.
- Supported dentist with completing minimally invasive and advanced surgical procedures.
Education
Dental Assisting
PCI2
Indianapolis, IN05-2001
High School Diploma -
Beech Grove High School
Beech Grove, IN05-1995
Skills
- Appointment scheduling
- ICD-10 coding
- Laboratory order processing
- Healthcare compliance
- Medical terminology
- Customer service
- Time management
- Effective communication
- Patient education
- Attention to detail
- Appointment coordination
- Patient demographics
- HIPAA compliance
- Organizational growth
- Patient flow management
- Professionalism and discretion
- Patient confidentiality adherence
- Medical terminology proficiency
- Lab specimen handling
- Medical office equipment usage
- Patient care and confidentiality
- Interpersonal relationship building
- Scheduling expert
- Proficiency in medical management systems
- OSHA compliance
- Medical records confidentiality
- Physician assistance
- Patient relations
- Medical procedures
- Medical terminologies
- Multitasking and organization
Timeline
Medical Administrative Assistant
Otolaryngology Associates
06.2015 - Current
Restaurant Kitchen Manager
Dale's Family Restaurant
10.2012 - 06.2015
Certified Dental Assistant
Germain Family Dentistry
02.2005 - 10.2012
Certified Dental Assistant
Children's Dental Clinic
05.2001 - 02.2005
Dental Assisting
PCI2
High School Diploma -
Beech Grove High School