Shaezan Shah
Kolkata
Summary
Results-driven operations and management professional with over 1.5 years of experience working across diverse industries, including sales, marketing, client relations, and luxury business management. Proven ability to streamline operational processes, enhance customer engagement, and drive business growth through strategic planning and cross-functional collaboration. Adept at managing client relationships, supporting high-value transactions, and delivering exceptional service in dynamic, fast-paced environments. Brings a strong understanding of luxury market dynamics, a passion for building brand value through personalized client experiences, and effective leadership.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate
The Collective (ABFRL)
Mumbai
01.2024 - Current
- Delivered exceptional, personalized service to a high-end clientele, consistently meeting and exceeding sales targets in a luxury retail environment.
- Maintained in-depth knowledge of brand history, seasonal collections, and product details to provide expert styling advice, and build client trust.
- Managed client relationships through CRM systems, fostering long-term loyalty and repeat business with top-tier customers.
- Supported visual merchandising initiatives by ensuring displays reflected brand aesthetics and enhanced the in-store experience.
- Coordinated with inventory and stock teams to manage product availability, replenishment, and special orders for VIP clients.
- Acted as a brand ambassador, upholding the store’s standards of elegance, discretion, and service excellence at all times.
Operations Executive
Nexus Malls
Bengaluru
06.2023 - 08.2023
- Assisted the operations team in overseeing daily mall activities, ensuring smooth coordination between tenants, vendors, and facility services.
- Supported administrative tasks including report preparation, lease documentation, and event coordination.
- Conducted on-site inspections to monitor cleanliness, safety standards, and overall mall presentation.
- Collaborated with marketing and leasing departments to support promotional campaigns and tenant engagement initiatives.
- Gained hands-on experience in retail management, vendor coordination, and operational problem-solving within a high-traffic commercial environment.
Education
BBA - Retail And E-Commerce
Symbiosis Skills And Professional University
Pune, India05-2024
High School Diploma -
Ekya
Bangalore05-2021
Skills
- Client relationship management
- Operational problem solving
- Customer interaction
- MS office
- Product knowledge
- Customer relationship management (CRM)
- POS system operation
- Visual merchandising
Affiliations
- Street and travel photography
- Creative visuals
- Featured and mentions on various pages for work
Certification
- Certified for digital marketing for running ad campaigns with Facebook and Upgrad,
Timeline
Associate
The Collective (ABFRL)
01.2024 - Current
Operations Executive
Nexus Malls
06.2023 - 08.2023
BBA - Retail And E-Commerce
Symbiosis Skills And Professional University
High School Diploma -
Ekya
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