SHAFAUT AHMAD DAR
Kupwara
Summary
Dynamic Assistant Manager with proven expertise at Barbeque Nation in inventory management and employee training. Successfully enhanced operational efficiency through data analysis and performance monitoring, leading to improved customer satisfaction. Adept at fostering team collaboration and driving business results, while maintaining high standards of service excellence.
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Barbeque nation hospitality limited
Bangalore
01.2025 - Current
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed business performance data and forecasted business results for upper management.
- Monitored employee attendance records, timekeeping, and payroll information.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Assistant Manager
HOTEL HAYAT
Srinagar
01.2024 - 12.2024
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed business performance data and forecasted business results for upper management.
- Assigned work and monitored performance of project personnel.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained up-to-date knowledge of company products and services.
- Resolved customer inquiries and complaints requiring management-level escalation.
Restaurant Service Manager
Hotel Ginger
Srinagar
01.2023 - 11.2023
- Created monthly reports summarizing sales data, employee attendance information.
- Organized special events such as wine tastings or holiday celebrations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved and investigated complaints regarding service, food quality and accommodations.
Restaurant Service Manager
Khyber Hotel Gulmarg
Gulmarg
07.2021 - 12.2022
- Created monthly reports summarizing sales data, employee attendance information.
- Organized special events such as wine tastings or holiday celebrations.
- Inspected dining and serving areas for cleanliness and proper setup.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved and investigated complaints regarding service, food quality and accommodations.
Assistant Manager
Barbeque nation hospitality limited
Chennai And Jalandhar
03.2019 - 05.2021
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Analyzed business performance data and forecasted business results for upper management.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Senior Service Captain
ABSOLUTE BARBECUE PVT LTD
CHENNAI AND DELHI
12.2017 - 02.2019
- Handled phone calls from customers placing takeout orders or inquiring about menu options and pricing.
- Managed closing tasks such as counting money in registers and reconciling discrepancies if any.
- Coordinated with kitchen staff regarding the preparation of dishes during peak hours.
- Maintained cleanliness of dining area, including wiping down tables, sweeping floors, and restocking condiments.
- Responded promptly to customer inquiries regarding menu items, ingredients, pricing information.
Service Captain
KHYBER HOTEL
Gulmarg
10.2016 - 10.2017
- Assisted in training new employees on proper procedures for serving food items and drinks.
- Conducted daily inventory checks on all restaurant materials and equipment.
- Performed side duties such as stocking shelves with cutlery or other restaurant supplies when needed.
- Offered suggestions to customers based on their preferences while upselling specials or promotions.
- Inspected kitchen staff's work for quality assurance purposes before sending out food orders.
Senior Guest Service Associate
HOTEL HAYAT
Srinagar
05.2015 - 09.2016
- Built and maintained productive relationships with employees.
- Facilitated communication between departments in order to resolve any operational issues that arose.
- Implemented strategies for improving customer service standards within the organization.
Guest Service Associate
JHELUM CAFE AND FINE DINING
Srinagar
02.2014 - 04.2015
- Resolved any customer complaints or issues professionally and efficiently.
- Assisted guests with luggage storage or retrieval needs.
- Performed daily opening and closing procedures for the front desk including cash management duties.
Education
High School Diploma -
Govt Higher Secondary School Tekipora Lolab
Lolab12th Standard - Medical Stream
Govt Higher Secondary School Kupwara
Kupwara Skills
- Inventory management
- Forecasting business results
- Payroll administration
- Employee training
- Customer service
- Performance monitoring
- Team collaboration
- Data analysis
- Shift scheduling
- Communication skills
- Leadership development
- Problem-solving
- Business development understanding
- Sales reporting
- Decision-making
- Staff training and development
- Meeting facilitation
- Cost control
- Microsoft office expertise
- Staff supervision
- Team motivation techniques
Languages
English
First Language
Urdu
Proficient (C2)
C2
Punjabi
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1
Accomplishments
- Award for best selling beverages
- Award for employe of the month
- Award for best guest satisfaction
- Award for best reviews on google
Timeline
Assistant Manager
Barbeque nation hospitality limited
01.2025 - Current
Assistant Manager
HOTEL HAYAT
01.2024 - 12.2024
Restaurant Service Manager
Hotel Ginger
01.2023 - 11.2023
Restaurant Service Manager
Khyber Hotel Gulmarg
07.2021 - 12.2022
Assistant Manager
Barbeque nation hospitality limited
03.2019 - 05.2021
Senior Service Captain
ABSOLUTE BARBECUE PVT LTD
12.2017 - 02.2019
Service Captain
KHYBER HOTEL
10.2016 - 10.2017
Senior Guest Service Associate
HOTEL HAYAT
05.2015 - 09.2016
Guest Service Associate
JHELUM CAFE AND FINE DINING
02.2014 - 04.2015
High School Diploma -
Govt Higher Secondary School Tekipora Lolab
12th Standard - Medical Stream
Govt Higher Secondary School Kupwara
Similar Profiles
Akshat VermaAkshat Verma
SQL Developer at Barbeque Nation Hospitality LimitedSQL Developer at Barbeque Nation Hospitality Limited
Vinod Singh BangariVinod Singh Bangari
Cusine Chef at Barbeque Nation Hospitality LimitedCusine Chef at Barbeque Nation Hospitality Limited
ZAHID KHANZAHID KHAN
IT Manager - IT Infrastructure at ORRA Fine Jewellery Private LimitedIT Manager - IT Infrastructure at ORRA Fine Jewellery Private Limited