SHAFEEK AHMED KHAZI H
BENGALURU
Summary
- Dynamic consultant with a proven track record at the Karnataka State Women's Development Corporation.
- Excelling in project management and effective communication.
- Spearheaded initiatives for women's economic empowerment, and successfully facilitated skill development programs.
- Enhancing community engagement and support.
- Recognized for integrity and problem-solving abilities.
- Driving impactful change in diverse environments.
- Facilitated scholarship applications for transgender individuals to promote educational opportunities.
- Provided services for obtaining transgender certificates and identity cards.
- Coordinated skill development and training programs specifically for Transgender community.
- Registered applicants for transgender certificates and identity cards to ensure proper documentation.
- Managing updates on the national portal for transgender persons to enhance the accessibility of information.
- Ensured compliance with the Transgender Persons (Protection of Rights) Act, 2019, to uphold legal protections.
Overview
16
16
years of professional experience
Work History
Consultant
Karnataka State Women's Development Corporation (KSWDC)
Bengaluru
11.2024 - Current
- To work toward framing and implementing the schemes for the economic and social development of women.
- Facilitating women to take loans through banks and other financial institutions.
- Promotion of marketing facilities to women entrepreneurs.
- Promotion and strengthening women's Self-Help Groups.
- Organizing skill development training programs through government agencies and NGOs for women to take up self-employment.
- Facilitated scholarship applications for transgender individuals to promote educational opportunities.
- Provided services for obtaining transgender certificates and identity cards.
- Coordinated skill development and training programs specifically for Transgender community.
- Registered applicants for transgender certificates and identity cards to ensure proper documentation.
- Administered pension programs for elderly, widowed, deserted, unmarried women, and transgender individuals in Puducherry.
- Managed updates on national portal for transgender persons to enhance accessibility of information.
- Ensured compliance with Transgender Persons (Protection of Rights) Act, 2019 to uphold legal protections.
- Karnataka State Women's Development Corporation (KSWDC) was registered in 1987 under Section 25 of the Companies Act of 1956. The main objective of the Corporation is to uplift the weaker sections and backward classes women of the society.
Senior Operations Representative
Concentrix Services India Pvt. Ltd.
Bangalore
04.2017 - 03.2018
- Resolved customer product complaints with empathy and professionalism.
- Gathered and verified customer information for tracking purposes.
- Calmly defused volatile customer situations with courtesy.
- Documented, researched, and resolved customer service issues accurately.
- Mastered customer service management systems and database use.
- Referred unresolved grievances to appropriate departments for further investigation.
- Prepared reports and communications for senior management and clients.
- Managed high call volume with tact and professionalism.
Seller Consultant
Flipkart Internet Private Limited
Bangalore
08.2014 - 06.2015
- Resolved customer product complaints with empathy and professionalism.
- Documented, researched, and resolved customer service issues accurately.
- Verified and gathered customer information for tracking purposes.
- Managed customer service systems and databases effectively.
- Referred unresolved grievances to appropriate departments for investigation.
- Prepared detailed reports and communications for senior management.
- Ensured timely responses to all customer requests, queries, and complaints.
- Tracked and followed up on customer inquiries diligently.
CS3 Technical Support Executive
Hinduja Global Solutions
Bangalore
06.2010 - 05.2014
- Resolved customer issues through knowledgeable and Mendly service, promoting high satisfaction.
- Contributed innovative solutions to enhance team performance and achieve organizational goals.
- Collaborated with diverse coworkers to address product and service-related challenges.
- Engaged customers using effective interpersonal skills, fostering positive interactions.
- Maintained updated knowledge through ongoing education and advanced training initiatives.
- Provided support and guidance to colleagues, ensuring a collaborative work environment.
- Utilized technical expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for delivering exceptional customer service consistently.
Education
Bachelor of Commerce (BCOM) - Accounting and Finance
PERIYAR UNIVERSITY
Salem12.2013
High School Diploma -
S.Y.A. Pre-University College
Bengaluru08.2007
S.S.LC -
B.E.S HIGH SCHOOL
Bengaluru04.2005
Skills
- Project management
- Customer relationship management
- Data analysis
- Process improvement
- Effective communication
- Problem solving
- Research and development
- Issue resolution
- Verbal and written communication
- Integrity and honesty
- Process optimization
- Employee management
- Time management
- User support
- Networking skills
- Goal setting
- Team leadership
Awards
- Jashn Celebrating Talent Certificate
- Raves Certificate (Apple Customers)
- Associate Development Program Certificate - Level 1
- Champion Team Award Certificate
- Top Gun Award for Outstanding Performance Certificate
- Hall Of Fame as Best Employee Certificate
- IMAGE (Institute of Multimedia Arts & Graphic Effects) Certificate of Completion
- Outstanding Associate Award for Excellent Performance
Hobbies and Interests
- Cooking
- Music
- Travelling
Languages
- English, advanced (CI)
- Hindi, proficient (C2)
- Kannada, advanced (CI)
- Urdu, native
Personal Information
- Father's Name: Late, Hassan Ahmed Khazi H
- Date of Birth: 05/21/89
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Passport No: M1609214
Timeline
Consultant
Karnataka State Women's Development Corporation (KSWDC)
11.2024 - Current
Senior Operations Representative
Concentrix Services India Pvt. Ltd.
04.2017 - 03.2018
Seller Consultant
Flipkart Internet Private Limited
08.2014 - 06.2015
CS3 Technical Support Executive
Hinduja Global Solutions
06.2010 - 05.2014
Bachelor of Commerce (BCOM) - Accounting and Finance
PERIYAR UNIVERSITY
High School Diploma -
S.Y.A. Pre-University College
S.S.LC -
B.E.S HIGH SCHOOL