Shafeek K

Desktop and laptop services , installing all os, assembling, troubleshooting, intalling all software, i replace screen,hinges, laptop keyboards, harddisk,I do very well

• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Assisted with updating technical support best practices for use by team.
• Responded promptly to incoming sales leads and requests for technical support.
• Monitored systems in operation and quickly troubleshot errors.
• Monitored system performance to identify potential issues.
• Installed and configured operating systems and applications.
• Configured hardware, devices, and software to set up work stations for employees.
• Configured and tested new software and hardware.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Installed, configured and maintained computer systems and network connections.
• Diagnosed and troubleshot hardware, software and network issues.
• Developed and implemented preventive maintenance procedures.

• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Discussed and recommended service options with customers and explained costs involved.
• Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
• Reviewed technical documentation to complete equipment maintenance and repair.

• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
• Configured hardware, devices, and software to set up work stations for employees.
• Removed malware, ransomware, and other threats from laptops and desktop systems. Specialized in troubleshooting,and laptop service
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