Shafeer Parul
Summary
Experienced management professional with over 16 years of training and development experience.
Successful at developing and improving training programs for employees at all levels.
Good communicator, planner and conflict manager with advanced understanding of training needs for each department.
Overview
17
17
years of professional experience
Work History
Sate Head - Training and Quality
HDFC Bank
02.2023 - Current
- Managing 12 member team of training and quality managers
- Directed training programs and development paths for managers and supervisors.
- Coordinated technical training and personal development training for staff members.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
- Implemented new learning strategies depending upon employees' skill levels.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
- Monitored and evaluated training performance to determine quality.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Senior Manager - Training & Quality
Annexmed Pvt Ltd
10.2018 - 01.2023
- Lead and up-skill a team of trainers and quality mangers
- Monitored and evaluated training performance to determine quality.
- Develop, implement and track training and quality management plans to ensure the accuracy of the team is improved and sustained
- Identifying comprehensive RCA and fix the gap
- Ensure programs and outcomes are aligned with business objectives and goals
- Provide support to build and update a training program for both internal and external users
- Work on continual knowledge improvement
- Ensure Training & Quality are in sync
- Assess the effectiveness of training and perform GAP analysis, and identify solutions
- Reviewed and analyzed reports, records and directives to obtain data required for planning training program.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
Senior Trainer
Intelenet Global Services
06.2016 - 08.2018
- New Hire Induction Training
- Planning refresher training based on the input from client, operations & Quality
- Briefing the team on latest updates
- Guiding and supporting Line Trainers
- Identifying TNA (Training Need Analysis)
- Evaluating training requirements for each division, consulting with department managers, HR and external resources
- Training content preparation
- Research & Development in terms of market trend and competition
- Attending monthly/weekly review with clients, to understand the performance and training requirement
Team Lead (Training and Quality)
Polaris Financial technology
10.2010 - 02.2016
- Leading 12 members training and quality team
- Ensuring team is meeting their given KRA
- Evaluated training requirements for each division, consulting with department managers, HR and external resources
- Monitoring each process quality performance and sharing dashboards on regular intervals
- Designed training programs and professional development courses to facilitate meeting organizational goals and individual professional needs
- Estimated costs of training operations and subsequently managed them in accordance with the budget to ensure maximum return on investments
- Assisted HR department in designing appraisal programs and training materials
- Researched new and latest techniques for possible inclusion into existing training process.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Process Trainer
Hinduja Global Services
06.2008 - 09.2010
- New hire product and process training
- Floor refresher / update training
- Training Need Analysis
- Quality evaluvations & floor monitoring
- Floor briefing.
Education
Bachelor of Science - Computer Science
The New College
Chennai04.2008
Skills
- Staff Training and Development
- Learning Management System
- Knowledge management
- Quality Management
- Six Sigma
- Process evaluation and enhancement
- Strategic Planning
Languages
English
Tamil
Malayalam
Timeline
Sate Head - Training and Quality
HDFC Bank
02.2023 - Current
Senior Manager - Training & Quality
Annexmed Pvt Ltd
10.2018 - 01.2023
Senior Trainer
Intelenet Global Services
06.2016 - 08.2018
Team Lead (Training and Quality)
Polaris Financial technology
10.2010 - 02.2016
Process Trainer
Hinduja Global Services
06.2008 - 09.2010
Bachelor of Science - Computer Science
The New College
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