SHAFI BASHA K
Senior Sales Executive
Chennai
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
3
3
years of professional experience
Work History
Senior Customer Care Associate
VAN HEUSEN [Aditya Birla Fashion & Retail]
Chennai
04.2023 - Current
- Exceeded performance targets consistently, earning recognition as a top performer within the department.
- Maintaining store SOPs ana records as per company's requirements
- Initially new ideas and strategies for business development
- Provided constructive feedback during weekly meetings with management on operational challenges faced by the team.
- Communicated with customers to identify needs and expectations.
Sales Associate
Future Retail Limited
Chennai
07.2021 - 10.2022
- Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Education
B.SC - Computer Science And Programming
St.Thomas College of Arts And Science
Chennai,TamilNadu06.2023
Skills
Problem solving
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Achievements
BEST EMPLOYEE OF THE MONTH
Achieving the store individual targets by showing excellent performance and become store top performer
Timeline
Senior Customer Care Associate
VAN HEUSEN [Aditya Birla Fashion & Retail]
04.2023 - Current
Sales Associate
Future Retail Limited
07.2021 - 10.2022
B.SC - Computer Science And Programming
St.Thomas College of Arts And Science
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