SHAFI EMANDAR
Guwahati
Summary
Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency in [Software]. Offering [Number]-year background providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions.
Overview
3
3
years of professional experience
5
5
Languages
Work History
Guest Service Associate
Indian Hotel Corporate Limited
06.2022 - Current
- Created lasting relationships with loyal customers by anticipating their needs, leading to increased return visits.
- Ensured adherence to brand standards while providing outstanding service for all hotel clients.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
Guest Service Associate
ITC Hotel Welcome Dave Grand Bay
10.2021 - 06.2022
- Created lasting relationships with loyal customers by anticipating their needs, leading to increased return visits.
- Ensured adherence to brand standards while providing outstanding service for all hotel clients.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
Education
Board of Secondary Education Assam
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Central Board of Secondary Education
undefined
Gauhati University
Hospitality Travel & Customer Service - undefined
Frankfinn Institution of Air Hostess Training Centre Guwahati
Skills
Microsoft Office, Fidalio Software, Amedeus
Personality Traits
- Self-Control
- Positive attitude
- Interested in learning new things
- Very good listener
- Honesty
Project And Experience
"UDAAN” CUSTOMER INTERECTION PROJECT done under Frankfinn Institution of Air Hostess Training Centre Guwahati
Language
English, Hindi, Bengali & Assamese
Personal Information
- Height: 171 cm
- Weight: 49 kg
- Passport Number: U3028600
- Father's Name: Mr.Zul Hussian
- Date of Birth: 11/12/1995
- Nationality: Indian
- Religion: Islam
Disclaimer
I hereby declare that above mentioned particular are true nad best of my knowledge.
learning new things
Customer service .
Timeline
Guest Service Associate
Indian Hotel Corporate Limited
06.2022 - Current
Guest Service Associate
ITC Hotel Welcome Dave Grand Bay
10.2021 - 06.2022
Board of Secondary Education Assam
undefined
Central Board of Secondary Education
undefined
Gauhati University
Hospitality Travel & Customer Service - undefined
Frankfinn Institution of Air Hostess Training Centre Guwahati
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