SHAFI EMANDAR
Guwahati
Summary
Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to company's success. Outgoing and polite professional possessing strong problem-solving and conflict resolution abilities paired with proficiency in [Software]. Offering [Number]-year background providing exemplary guest services such as handling guest concerns and complaints, facilitating concierge services and recommending local hot spots and attractions.
Overview
3
3
years of professional experience
5
5
Languages
Work History
Guest Service Associate
Indian Hotel Corporate Limited
06.2022 - Current
- Created lasting relationships with loyal customers by anticipating their needs, leading to increased return visits.
- Ensured adherence to brand standards while providing outstanding service for all hotel clients.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
Guest Service Associate
ITC Hotel Welcome Dave Grand Bay
10.2021 - 06.2022
- Created lasting relationships with loyal customers by anticipating their needs, leading to increased return visits.
- Ensured adherence to brand standards while providing outstanding service for all hotel clients.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
Education
Board of Secondary Education Assam
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Central Board of Secondary Education
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Gauhati University
Hospitality Travel & Customer Service - undefined
Frankfinn Institution of Air Hostess Training Centre Guwahati
Skills
Microsoft Office, Fidalio Software, Amedeus
Upselling abilities
Guest Relations
Reservation Management
Professional Appearance
Property Management Systems
Check-in and Check-out Procedures
Team player mentality
Customer Service
Emergency Response
Reservation Processing
Documentation And Reporting
Financial Transactions
Key Management System
Reservation Management System
Meeting Organization
Marketing
Time management abilities
Guest experiences
Relationship Building
Travel Arrangement Coordination
Problem-solving aptitude
Multitasking
Team Collaboration
Personality Traits
- Self-Control
- Positive attitude
- Interested in learning new things
- Very good listener
- Honesty
Project And Experience
"UDAAN” CUSTOMER INTERECTION PROJECT done under Frankfinn Institution of Air Hostess Training Centre Guwahati
Language
English, Hindi, Bengali & Assamese
Personal Information
- Height: 171 cm
- Weight: 49 kg
- Passport Number: U3028600
- Father's Name: Mr.Zul Hussian
- Date of Birth: 11/12/1995
- Nationality: Indian
- Religion: Islam
Disclaimer
I hereby declare that above mentioned particular are true nad best of my knowledge.
learning new things
Customer service .
Timeline
Guest Service Associate
Indian Hotel Corporate Limited
06.2022 - Current
Guest Service Associate
ITC Hotel Welcome Dave Grand Bay
10.2021 - 06.2022
Board of Secondary Education Assam
undefined
Central Board of Secondary Education
undefined
Gauhati University
Hospitality Travel & Customer Service - undefined
Frankfinn Institution of Air Hostess Training Centre Guwahati