MS Office
Shafin S
Senior Executive
Dubai
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Executive
Relaince Retail Limited
Kollam,Kerala
11.2020 - 09.2022
- Maintained customer satisfaction with quick and professional handling of product returns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Worked with loss prevention in monitoring shopper behavior.
- Answered questions about store policies and addressed customer concerns.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Commercial Associate
Reliance Retail Limited
Kollam,Kerala
01.2017 - 10.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Processed product returns and assisted customers with other selections.
- Ensuring financial duties are carried out efficiently,diligently.
- Escalating any fraudulent behavior at store for disciplinary action.
- Perform supervisory role at POS to prevent frauds.
Cashier
Reliance Retail Limited
Kollam,Kerala
08.2013 - 12.2016
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Mentored new team members on sales software system operation.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Commerce - Accounting And Finance
University of Kerala
Kerala,India 06.2013 - 04.2016
Skills
Program oversight
Software
SAP
Tally ERP
Timeline
Senior Executive
Relaince Retail Limited
11.2020 - 09.2022
Commercial Associate
Reliance Retail Limited
01.2017 - 10.2020
Cashier
Reliance Retail Limited
08.2013 - 12.2016
Bachelor of Commerce - Accounting And Finance
University of Kerala
06.2013 - 04.2016