Shafiq Ahmed
Product Manager
Bangalore
Summary
Accomplished Product Manager with a proven track record at Focus Edumatics, adept in product lifecycle management and strategic project planning. Spearheaded initiatives that seamlessly integrated new features, enhancing user experience and operational efficiency. Demonstrates exceptional collaboration skills and a keen ability to drive product vision, achieving significant milestones in product development and quality improvements.
Overview
17
17
years of professional experience
Work History
Product Manager - Service Delivery
Focus Edumatics
09.2023 - 01.2025
- Drive the end-to-end product lifecycle, from concept to delivery, ensuring alignment with business goals and user needs.
- Lead program-level initiatives to seamlessly integrate new product features into existing processes and platforms.
- Collaborate closely with stakeholders to define the product vision, prioritize key features, and maintain a rolling 12-month roadmap.
- Evaluate the feasibility of initiatives across business, user experience, and technical perspectives to ensure successful execution.
- Monitor progress against milestones, provide regular updates to stakeholders, and optimize resource allocation for maximum efficiency.
Operations Manager
Focus Edumatics
04.2016 - 09.2023
- Directed comprehensive program management for India Operations in the Online Tutoring Division.
- Defined program models based on client requirements and created blueprints to streamline execution.
- Managed annual forecasting, budgeting, and resource allocation to meet evolving program needs.
- Worked closely with the engineering team to overhaul the tutoring application by building it from scratch, ensuring it met new requirements and leveraged updated technologies.
- Collaborated with cross-functional teams to achieve program milestones, ensuring quality and productivity targets were consistently met.
- Oversaw program reporting, providing insights on performance trends and strategic recommendations for improvement.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and implemented strategies to maximize customer satisfaction.
Production and Quality Manager
Focus Edumatics
04.2014 - 03.2016
- Established QA processes and program frameworks to drive quality and productivity improvements.
- Conducted program-level trend analysis and reporting, enabling data-driven decision-making.
- Coordinated with cross-functional teams to address production challenges and enhance program alignment with client objectives.
- Played a key role in collaborating with the engineering team to define missing features in the retail tutoring application and ensure integration of the QC Portal.
- Contributed to the improvement of existing tools and platform features by identifying gaps and providing feedback to the development team.
- Managed end-to-end program deliverables, including resource planning, risk mitigation, and stakeholder updates.
Team Manager
Focus Edumatics
04.2013 - 03.2014
- Supervised daily program logistics, including team attendance, resource allocation, and scheduling to ensure operational efficiency.
- Implemented program-level improvements to optimize workflows, enhance team performance, and meet quality benchmarks.
- Played an important role in the initial launch of the retail tutoring application by performing end-to-end testing, identifying and escalating issues, and ensuring a seamless rollout.
- Designed and delivered comprehensive training programs for internal users, equipping them to effectively use the retail application for tutoring sessions.
- Ensured seamless collaboration among teams, driving alignment with program goals and quality standards.
Subject Matter Expert
Focus Edumatics
06.2011 - 04.2013
- Developed program strategies for training, quality assurance, and resource planning to meet client demands.
- Conducted regular reviews of program performance, delivering actionable insights to stakeholders.
- Acted as a program liaison, bridging engineering teams and end-users to ensure effective communication and implementation.
Trainer and Quality Analyst
Focus Edumatics
08.2010 - 06.2011
- Designed training plans and conducted sessions for newly acquired talents to ensure seamless onboarding.
- Collaborated with subject matter experts to create accurate training content.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Monitored quality metrics and provided feedback to tutors to maintain program standards.
- Collaborated with the engineering department to plan the retail application for tutoring by sharing ideas, defining use cases, and gathering requirements to align development with user needs.
Lecturer, Biotechnology
Don Bosco College Of Science & Management
04.2010 - 08.2010
- Taught M.Sc. Biotechnology and Bioinformatics students, covering both theory and practical aspects.
- Completed the university-prescribed syllabus while mentoring students on academic and career pursuits.
Online Tutor, Chemistry
Focus Edumatics
09.2009 - 08.2010
- Established strong rapport with students, fostering a positive and motivating learning environment.
- Participated in ongoing professional development opportunities to stay current on best practices for online tutoring and education.
- Delivered high-quality tutoring sessions for students from Grades K-12, adhering to client guidelines.
- Worked on feedback from mentors to enhance session effectiveness.
Lecturer
Oxbridge College of Science & Commerce
08.2007 - 02.2010
- Delivered lectures for postgraduate Biotechnology programs, focusing on academic and professional development.
- Conducted practical exams, career counseling, and placement guidance for students.
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
Education
Master of Science - Chemistry
Kuvempu University
Shimoga, India 04.2001 -
Bachelor of Education - Education
B.R.V. B.Ed. College
Bengaluru, India 04.2001 -
M.Phil - Biotechnology
Vinayaka Missions University
Salem 04.2001 -
Master of Science - Biotechnology
Oxbridge College of Science & Commerce
Bengaluru, India 04.2001 -
Skills
Product lifecycle management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsFlexible work hoursWork from home optionHealthcare benefitsPaid time offTimeline
Product Manager - Service Delivery
Focus Edumatics
09.2023 - 01.2025
Operations Manager
Focus Edumatics
04.2016 - 09.2023
Production and Quality Manager
Focus Edumatics
04.2014 - 03.2016
Team Manager
Focus Edumatics
04.2013 - 03.2014
Subject Matter Expert
Focus Edumatics
06.2011 - 04.2013
Trainer and Quality Analyst
Focus Edumatics
08.2010 - 06.2011
Lecturer, Biotechnology
Don Bosco College Of Science & Management
04.2010 - 08.2010
Online Tutor, Chemistry
Focus Edumatics
09.2009 - 08.2010
Lecturer
Oxbridge College of Science & Commerce
08.2007 - 02.2010
Master of Science - Chemistry
Kuvempu University
04.2001 -
Bachelor of Education - Education
B.R.V. B.Ed. College
04.2001 -
M.Phil - Biotechnology
Vinayaka Missions University
04.2001 -
Master of Science - Biotechnology
Oxbridge College of Science & Commerce
04.2001 -
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